CMPCJP00059474
ApTask
- Lincoln, NE
- Permanent
- Full-time
The client is a technology managed services provider and product reseller.It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch.
It delivers experience-enhancing solutions that power today’s digital workplace, Connect people, technology, and the edge with a seamless experience and Delivering everything you need for real-time collaboration, connection, and support.Rate Range: $20-$22/HrJob Description:
- Responsible for IT End User Support. Will provide direction and support and service a variety of operating systems and proprietary and standard shrink-wrapped software.
- Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and desktop support.
- Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.
- Assist with design, build, test and deployment of corporate and site-specific PC images.
- Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution
- Provide “how-to” support, problem solving, and training for office productivity tools to enabled improved end user productivity.
- Strictly follow Celerion defined Standard Operating Procedures (SOP’s) and work instructions.
- Act as a second level support resource for those sites where no dedicated staff are on site. Attempt problem resolution remotely prior to dispatch of a technician.
- Understand and ensure systems are managed in compliance with GXP best practices.
- High school diploma requires, post-secondary education in related field or equivalent work
- 2-3 Years relevant experience in the IT technical support for desktops, and networks is a plus
- Excellent problem solving skills
- Excellent customer relationship skills
- Strong written and oral communications skills
- General knowledge and experience with at least one desktop imaging software package preferred
- General knowledge of TCP/IP networks and WindoL
Join ApTask, a global leader in workforce solutions and talent acquisition services, as we shape the future of work. We offer a comprehensive suite of offerings, including staffing and recruitment services, managed services, IT consulting, and project management, providing unparalleled opportunities for professional growth and development. As a member of our dynamic team, you'll have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success for our clients across diverse industries. If you are passionate about excellence, collaboration, and innovation, and aspire to make a meaningful impact in the world of work, come join us at ApTask and be a part of our mission to empower organizations to thrive.Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.If you have any concerns or queries about your personal information, please feel free to contact our compliance team at .