System Administrator 1 - Las Vegas
- Las Vegas, NV
- $25.00 per hour
- Permanent
- Full-time
Were looking for a System Administrator I to join our growing team and deliver exceptional IT support both onsite and remotely. This is a great opportunity for a detail-oriented, customer-focused problem solver who thrives in a dynamic, hands-on role. Youll handle a variety of technical tasks from system updates and maintenance to complex troubleshooting ensuring reliable and efficient IT operations.
Key Responsibilities
Independently resolve a wide range of technical issues, including:Workstation operating system problems (Windows & macOS).Printer and peripheral device issues.Common business application support (e.g., office productivity tools).Line-of-business application support, including vendor collaboration when required.Server troubleshooting and maintenance.Basic to intermediate networking issues.Act as an escalation point for frontline support technicians.
QualificationsWillingness to work full-time onsite at the office or at client locations as needed.Minimum 3 years of IT support experience or similar.Proficiency in Windows and macOS troubleshooting.Experience with Windows Server (20122022).Knowledge of VMware and Hyper-V virtualization platforms.Hands-on experience supporting Microsoft 365 and Azure environments.Familiarity with firewalls, switches, and network architecture.Proficiency with Active Directory, endpoint security, backup software, mobile device support, and common business applications.Previous work with a Managed Service Provider (MSP) is highly desirable.Active server certifications are a plus.Valid drivers license, vehicle insurance, and access to a vehicle for travel to sites.
Key Performance Indicators (KPIs)First-touch resolution rate tickets resolved on the initial response.Utilization rate percentage of time spent on billable client tickets.Customer satisfaction (CSAT) client feedback scores on support tickets.
Compensation & BenefitsHourly rate: $25.83$30.85, depending on experience and location.Benefits include:Medical, dental, and vision insuranceLife and disability coveragePaid time off (starting at 15 days/year)Paid holidaysMaternity/paternity leaveRetirement planSalary advancement/loan programsHealth & wellness programCompany-paid training and certificationsOptional supplemental insurance plans