Customer Success Manager

Homebot

  • Denver, CO
  • Permanent
  • Full-time
  • 1 month ago
Come join one of the best places to work in Denver! At Homebot, we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this? By keeping a clear focus on culture and engagement, and creating an environment where people are valued! We're looking for go-getters to join us!Homebot is a Homeownership Platform for Lenders, Real Estate & Insurance Agents that drives client retention and referrals. Homebot's “special sauce” is that it helps homeowners and homebuyers (aka: our customer's clients) to build wealth through homeownership. Our customers include Mortgage Lenders, Real Estate Agents, Banks, Credit Unions, Loan Servicers, Insurance agencies and Title Companies.Our Customer Success team is growing and we're in need of a dynamic and strategically-minded Customer Success Manager to help increase our impact by driving actionable opportunities for our awesome customers!If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon! (We also read cover letters so take a moment to tell us what makes you a great addition to the team!) We are accepting applications on an ongoing basis.This is a full-time position based in our Denver, CO office. (This role will be expected to work in-office on Tuesday, Wednesday, and Thursday each week, with the option to work from home Mondays & Fridays.)Compensation: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including skills, qualifications and professional experience, which can cause your compensation to vary. This role has an annual targeted base salary range of $90,000.00 - $130,000.00, with semi-annual bonus/commission targets based on team revenue retention.For additional details on our total benefits package, please review the “Why Homebot?” section at the end of this job description.The impact you'll make by joining us:Within 1 month you will:
  • Be fully onboarded - comfortable with navigating Homebot's product and explaining it to customers
  • Introduced to your points-of-contacts for your accounts
  • Communicate key metrics and product updates to key stakeholders of assigned accounts
Within 3 months you will:
  • Be operationally independent - have a full book of business and a thorough understanding of our tech stack (think Salesforce, Sigma, Tableau, etc.)
  • Own and create impactful learning experiences for our customers - lead in-person training and webinars,, etc.
  • Be the point of escalation for your accounts - must be ready to have challenging conversations with corporate teams regarding adoption, compliance, and churn
Within 6 months you will:
  • Attend & represent Homebot at trade shows and events, as needed (~15% travel)
  • Coordinate and present business reviews with key decision-makers and executive sponsors on a regular basis
  • Advocate for your customers while setting proper expectations and balancing business needs
  • Proactively monitor customer health to predictably drive retention and identity expansion opportunities
  • Collaborate with Product and Engineering to drive issue resolution, inform product enhancements, and roll out product features
Within 1 year you will:
  • Proactively ensure our enterprise customers see success with our platform by building long-term relationships with key decision-makers, retaining current revenue, mitigating churn risk, and strategizing on growth opportunities and business initiatives
  • Create scalable solutions and iterate on existing processes
Who You'll Collaborate With:
  • This role will report to Manager, Customer Success
  • You will work closely with our Customer Experience, Sales, Marketing and Product departments. You will work closely with your manager, Finance and Leadership on pricing, renewals and expansion.
  • You will be part of a team of 7 Customer Success Managers
What You Bring:
  • 3+ years of customer success experience
  • Familiarity with owning renewal conversations and driving revenue
  • Patience, friendliness, helpfulness and the ability to be direct
  • Experience working with highly professional corporations and executive teams
  • A helpful and positive attitude through change and new company and product developments
  • Resourcefulness: able to creatively and collaboratively solve complicated problems and persist through uncertainty with incomplete information
  • Must be located in Denver, CO
Bonus Points:
  • You are familiar with Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership
  • SaaS and/or start-up experience
Characteristics of a Homebot Customer Success Manager
  • Humble, hard-working, and motivated who thrives in an empowered environment
  • Collaborative, gritty, and resourceful - willing to help with any tasks from technical tickets to leading a virtual customer presentation!
  • Confident, adaptable self-starter who thrives in a fast-paced environment
  • Strong written and verbal communication skills; you know when to pick up the phone and call a customer, how to handle executive decisions, and work through difficult client scenarios with grace
Culture and Values MissionHomebot values and is enriched by a variety of perspectives. We believe that everyone comes from a diverse set of backgrounds and each member brings different skills to the group.Homebot is proud to be an equal opportunity employer and we encourage all applicants to apply. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation including transgender status, national origin/ancestry, genetics, pregnancy, disability, age, marital status, familial status or veteran status. We also encourage you to apply even if your experience doesn't precisely match the job description :)Who We Strive To Be as Homebotters:
  • We are Humbly Hungry
  • We are Courageously Authentic
  • We Challenge Limiting Beliefs
  • We Keep our Eye on the Ball, Hand in the Dirt
  • We win, lose and grow as a team, together!
how we rolled out these values to the organization!Why Homebot?We believe in a collaborative, fun work environment. And when we say we have an awesome culture, we mean it. The team members, aka Homebotters, are not only passionate about our product, but also about how they interact with each other. We push ourselves every day to be better, challenge each other to continuously grow, and to have fun doing it. We are professional when we need to be and goofy when it's time to celebrate a win. We realize we might be a little biased so we encourage you to check out our and visit BuiltinColorado's list (#57), (#5), and (#40) for 2025!With the mortgage and tech industries being highly male-dominated, we're proud to be a tech company in the mortgage space with ~40% female employees across the organization.Want to learn more about Homebot, check us out on !We appreciate and value what our team members do every day, so we offer some amazing benefits to reward them:Perks/Benefits:
  • Medical (Aetna) / Dental (Aetna) / Vision (VSP)
  • Homebot covers 99% for the employee and *70% for dependents *For 2 PPO plans
  • 401(k) match
  • Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
  • Pet insurance
  • Legal insurance
  • Flexible Vacation Policy - we believe in taking care of yourself & rewarding team members so we offer a flexible time off policy!
  • 6 days of Sick/Mental Health time
  • Paid Parental Leave - 12 Weeks!
  • Access to Wellhub (previously known as Gympass)
  • Hybrid Working Model - Blend Work From Home and In-Office Days
  • Budget for Home Office Setup
  • Denver EcoPass for light rail and bus system
  • Office location in RiNo neighborhood in Denver with complimentary parking
  • Weekly lunch delivery service in-office on Thursdays
  • Fun quarterly events like Rockies games, holiday parties, etc.
  • Open work environment with sit/stand desks
  • Free Employee Assistance Program & Mental Health Coaches
  • Educational Assistance Program
  • Annual Training Budget for Professional Development

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