Operations Support Coordinator I

Umpqua Bank

  • Federal Way, WA
  • Permanent
  • Full-time
  • 1 month ago
At Financial Pacific Leasing, we cultivate an environment where our associates can thrive. Our commitment to supporting both our staff and customers is made possible by the dedication of our employees.We hold dear values such as Trust, Care, Innovation, Continuous Learning, Customer Focus, and being Result Oriented. We are enthusiastic about meeting candidates who embody these principles. We seek individuals who are results-driven, independent thinkers, collaborative workers, and aligned with our broader mission.Consider us your partners, because at Financial Pacific Leasing, we believe the best way forward is together.About UsFinancial Pacific Leasing (A Subsidiary of Umpqua Bank) is a commercial equipment leasing company located in Federal Way, WA. Established in 1975, we are a leader in the leasing industry and we take pride in our employees. We strive to create a work environment that is rewarding, challenging and a fun experience. Qualified Applicants should enjoy working as a team and independently, possess strong communication skills and have experience in working with a fast paced, goal oriented environment. Excellent benefits and retirement package.About the PositionThis is a great opportunity for someone who enjoys working in an office setting independently and within a fun and supportive team handling day to day front and back end administrative tasks. Success in this role comes to those with computer and multi-phoneline experience, excellent attendance, attention to detail and organizational skills, and has the ability to prioritize but be flexible with the demands of the day.This is a fully onsite position at our Federal Way, WA office.The essential responsibilities in this role include, but are not limited to:
  • Handling clerical tasks, such as sorting and routing mail
  • Electronic and timely filing of documents for various departments
  • Finalizing Customer Service files and addendums
  • Creating document packets for various types of contract changes
  • Assigning files and worklists to Titling Specialists
  • Accurately processing payments received to the physical office location
  • Performing various receptionist duties, such as greeting and assisting visitors, answering and routing calls and emails
  • Organizing and maintaining insurance documents
  • Assisting customers by providing copies of requested documents and tax information
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
  • Must be a high school graduate or equivalent
  • Must present oneself in a professional manner
  • Must be proactive and adhere to all company policies including Bank Secrecy Act and compliance regulations
  • Must maintain confidentiality of all company information
  • Must provide exceptional customer service and support to our customers, partners and all levels of staff
  • Must have working knowledge of Microsoft applications (Outlook, Word, Excel)
  • Strong data entry skills
Compensation & Benefits:We offer a competitive total rewards package including base salary and comprehensive benefits. The pay range for this role is $19.22 per hour - $24.00 per hour. Exact compensation for the successful applicant depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, and education. The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.We offer eligible associates cost-effective benefit options including comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, paid time off for vacation, illness, volunteerism, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Umpqua Bank