Customer Experience Representative - Brownsville South Padre Island Airport

Alamo

  • Brownsville, TX
  • $15.50 per hour
  • Permanent
  • Full-time
  • 2 days ago
OverviewEnterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.Enterprise Mobility has an exciting opportunities for Customer Experience Representatives (CXR). This Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.This position pays $15.50 / hour and is located at the Brownsville South Padre Island International Airport (BRO)- 700 Amelia Earhart Drive Brownsville, TX 78521We offer a robust Benefits Package including, but not limited to:
  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
  • Life Insurance
  • Training and development
Schedule available is:
  • Monday: 11:00am to 8:00pm
  • Tuesday: OFF
  • Wednesday: OFF
  • Thursday: 3:30pm to 12:30am
  • Friday: 3:30pm to 12:30am
  • Saturday: 3:30pm to 12:30am
  • Sunday: 3:30pm to 12:30am
Or
  • Monday: 8:00am to 5:00pm
  • Tuesday: 11:00am to 8:00pm
  • Wednesday: 3:30pm to 12:30am
  • Thursday:11:00am to 8:00pm
  • Friday: 8:00am to 5:00pm
  • Saturday: OFF
  • Sunday: OFF
Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.Responsibilities
  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/VeteransQualifications
  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Must have a minimum of 1 years of customer service or sales experience in retail, guest services, or hospitality
  • Must have a valid driver license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
  • No drug or alcohol-related convictions on driving record in the past 5 years
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Alamo