Account Executive - Employee Health & Benefits
Marsh McLennan
- Schaumburg, IL
- Permanent
- Full-time
Marsh McLennan Agency’s Midwest Region is a full-service brokerage providing business insurance, employee benefits, private client insurance, and retirement services to businesses and individuals across the country. MMA Midwest is consistently recognized as a top workplace, attracting and retaining its insurance talent by rewarding expertise and investing in career development. Colleagues enjoy an award-winning culture that fosters a highly productive and results-driven working environmentThe Account Executive is a thought leader in the industry and client niches they serve, and understands the overall business risks, financial implications, and employee health issues important to clients. They directly quarterback the service execution for clients within their own discipline. Working with a team of support and service personnel, the Account Executive builds a client base by adding new clients, new lines of coverage, and retaining and growing current clients. An effective negotiator, presenter, motivator, and relationship builder, the Account Executive leverages MMA Midwest's sales methodologies, tools and resources, service platform, and best practices to successfully manage a growing client base.THOUGHT LEADERSHIPUnderstands the client industry niche(s) served, recognizes the typical business problems faced by clients and how our service platform across all disciplines provides solutions to those issuesMaintains proactive awareness of industry and how changes in the insurance industry, the economy, and legislation impact clientsRepresents MMA Midwest in client and insurance industry through visible writing, speaking, and networking engagementsAdvocates for changes and additions to our service platform that increase the value created for our clients, add barriers to exit, and follow our strategic directionCREATE AND CULTIVATE RELATIONSHIPSRelates well to all kinds of people, up, down and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships, uses diplomacy and tact; can diffuse even high-tension situations comfortablyNegotiates skillfully in tough situations with both internal and external groups; can win concessions without damaging relationships; can be direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiationsBUILD A CLIENT BASEUses the MMA Midwest sales process to analyze client and prospective client exposures and opportunities for improvement; and creates a compelling case to convince the decision-makers to select MMA MidwestCreates presentations to clients and prospective clients that demonstrate our company’s unique approach and culture, our established track record, our expertise and service platform specific to client niche, and a customized service plan for each client; is effective in a variety of formal presentation settingsUnderstands each client’s decision process, the people involved (decision-makers and service consumers), the business’ goals and issues, and how our performance meets their expectations. Recognizes risks to losing clients, whether service breakdowns, new decision-makers, competitor involvement or other factors and acts to retain.Closes new business and renewals by figuring out the path to win and persevering through a methodical approachUncovers opportunities to add new product and coverage lines and to cross-sell clients into other disciplinesEXECUTE CLIENT SERVICE PLATFORMUnderstands business drivers of individual clients, their important metrics and measures of success, specific issues they are facing, and industry issues that may impact them; uses rigorous logic and methods to solve difficult problems with effective solutions; looks beyond the obvious and doesn’t stop at the first answersAnalyzes coverage, program financials, claims and loss rates, and other aspects to uncover opportunities for improvement; recommends changes and puts forth a service plan that creates measurable valueEngages other teams and departments of MMA Midwest to perform specialized analysis and service, monitoring results and service plan completionQuarterbacks the execution of client plans, services delivered, ensuring commitments are tracked and reported back in a unified, meaningful way to each clientUnderstands insurance marketplace, carrier appetites, carrier programs, and services available; oversees the placement of insurance products within own disciplineMonitors client satisfaction of every client through personal relationships and engagement, involvement with other MMA Midwest team members, and any client surveys or feedback processes implementedSUPPORT AN EFFECTIVE TEAMCreates a climate in which people want to do their best; motivates many kinds of team or project members with influential authority; invites input from each person and shares ownership and visibility; makes everyone feel their work is important through recognition and appreciation; is someone people like working withConducts regular meetings with client service team to ensure all team members are up to speed on pending client issues, changing needs, implementation of service plans, and other issuesSupports processes and procedures and agency best practices; participates in team, sales, and other meetingsMentors client service team members and new producers on topics relevant to their roles and continued development and advancementRecruits potential employee candidates to MMA MidwestLeverages technology, tools, resources and information to maximize efficiency of self and other team membersConducts business planning to set goals for results and activities to achieve resultsMaintains a closing ratio and other efficiencies consistent with team expectationsREQUIRED:Upon hire, Producers License (in state of residence) for Fire/Casualty or Life/Health as appropriateProven track record for accomplishing specific tasksPREFERRED:BS/BA in business, management, insurance or related fieldProven success in Account Executive or client-facing positionCPCU, CEBS, ARM or other professional designationA Great Place to Work. A Great Place to Perk.Recognized for workplace culture by the likes of Fortune Magazine, The Chicago Tribune and more, our colleagues enjoy an environment that fosters creativity as well as individual and organizational growth. A small sampling of the benefits our colleagues enjoy include:Medical, dental, vision, 401K benefits and moreThe flexibility to work at home or an officeA paid day off to volunteer and company-organized volunteer eventsUp to $1,000 per year in matching charitable donationsUp to $750 per year in wellness rewardsA company-wide mentality that you can never appreciate your co-workers too muchWho You Are is Who We AreMMA Midwest has created an award-winning culture largely due to meeting our colleagues where they are, celebrating their differences and building an inclusive environment. We challenge ourselves to create a workplace where our colleagues feel not only welcomed, but feel they belong; where we not only embrace diverse perspectives and opinions but seek them out; and where we ask not how a colleague fits our culture, but what they add to it.#MMAMW#MMAEHB