Operations Manager of Strategic Accounts-Bilingual in Spanish
Hire Dynamics
- Swedesboro, NJ
- Permanent
- Full-time
- Fosters a consultative relationship with the client across all levels of management to ensure a clear understanding of the client’s business, staffing needs, culture, and program expectations
- Develops and executes effective recruiting strategies that deliver the applicant flow and hiring results to meet and exceed fill rate and on-time fill rate goals
- Anticipates and understands the local talent market and put in place a workforce planning strategy to ensure a continuous pipeline of quality talent
- Delivers client customized new hire orientations
- Runs and creates reports to identify workforce challenges escalates when appropriate and collaborates with the client to deliver, decline, or adjust expectations (using CRM, Power BI, time/attendance software)
- Proactively identifies and raises issues around limited and/or excess staff capacity
- Collaborates with the client to address and resolve staff interpersonal, personal, and/or professional development needs
- Serves as an escalation point for Client, Procurement, Operations and HR Managers to discuss issues or requests involving the client program and/or associates
- Coaches associates on policies that could have legal implications and involves onsite HR and leads investigations
- Maintains high levels of customer satisfaction through regular communication and quarterly business reviews with the client
- Oversees team duties and responsibilities, coaches, and develops team, and assigns and ends associate assignments
- Conducts audits related to brand and regulatory requirements
- Successful track record of increased customer service levels and satisfaction, enhanced scope of responsibilities and working relationships with colleagues/management
- 2+ years of progressive responsibility in operations management and leadership
- HR and data management experience
- Demonstrable success managing a team or process
- Familiarity with a heavy process-oriented environment
- Able to lead, organize and build effective and diverse teams
- Must have seasoned critical thinking and problem-solving skills
- Practical experience and comfort with using operational software, Microsoft Office products, and basic data management tools for analysis
- Ability to communicate professionally and effectively across all platforms