Dispatcher

• Receive incoming calls from customers, customer service, and sales departments, and handle each with appropriate communication and action.
• Monitor driver hours in accordance with Department of Transportation (DOT) regulations.
• Troubleshoot and resolve service, pick-up and/or delivery issues.
• Assist management with the daily activities of route drivers and ensure routes are completed by assigned driver or utility driver.
• Assign live loads to drivers based on designated route or driver locations.
• Dispatch work orders and perform data entry into computer system.
• Monitor drivers through Global Positioning Satellite (GPS) system entitled GeoTab.
• Act as emergency contact for drivers and communicate with maintenance department for driver issues.
• Manage missed stops by working cooperatively with customer, drivers, and/or office staff to resolve issues.
• Assist with assigning and tracking daily work orders to drivers.
• Ensure drivers complete paperwork in accordance with DOT regulations and company policy.
• Assist in monitoring and enforcing quality and safety standards and ensuring all compliance goals are met or exceeded.
• Maintain and update route sheets.
• Other duties as assigned.

• Must possess knowledge of service area, ability to read maps and give directions.
• Ability to communicate via radio system in a professional manner.
• Knowledge of various lines of business preferred.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Must be organized and detail oriented with the ability to multi-task.
• Possess proven analytical/problem solving solutions for the customer and the company.
• Provide professional interaction with internal and external customers.
• Computer proficiency in Windows and Microsoft applications;
• Must possess excellent customer service and data entry skills.
• Must possess professional demeanor and telephone etiquette.
• Perform all tasks in a safe manner and in compliance with all local, state, and federal regulations and company policies.

• Rarely working in areas of dust, odors, mist, gases, other airborne matter.
• Frequently lifting/carrying/pushing/pulling a max of 20lbs.
• Frequently sitting and standing.

• Exposure to residential and commercial waste.
• Ability to work overtime, weekends and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Rumpke