About the BusinessLexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below.About the TeamThis team manages the delivery of system-to-system applications to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant projects are met or exceeded. They maintain a tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and third-party vendors have a clear understanding of client requirements.About the RoleThe Senior Implementation Specialist is the primary technical resource for insurance carriers in the design, development, and integration of their automated system-to-system product ordering applications. This is a direct customer-facing role, charged with ensuring quality and timeliness of product implementations and customer satisfaction for an assigned set of clients and products.Applicants located within a commutable distance to our Alpharetta, GA office are expected to follow a hybrid schedule, with in-office attendance three (3) days per week (Wednesday and Thursday are required).Applicants located outside of the Alpharetta area or in other states will be considered for a home-based/remote work arrangement.ResponsibilitiesOwn the day-to-day interactions with multiple clients, ensuring that LexisNexis Risk internal resources understand, and are focused on, the objectives of your project, removing roadblocks, researching questions, managing conflicting priorities with customers, and coordinating implementation project plansTake a proactive approach in leading our customers through their development lifecycle. We provide project and product knowledge and share best practices for the use of data to enhance consumer experiencesResponsible for a broad scope of responsibilities: establishing connectivity and configuring product systems, conducting pre-implementation workshops, and educating customers on how our data products results are returned in XML or JSONMust be solution-oriented and make the customers or third-party client effort as seamless as possibleMonitor results against expected outcomes and proactively communicate to leadership or senior team members on any significant fluctuations in dataEffectively facilitate customer training and workshops to an audience of technical and business contacts of varying levels (including C-suite)Understand the insurance industry, products, systems, and processesGather technical and user requirements, propose alternative solutions, communicate progress and results, set expectations, and resolve issuesMust have the ability to instill confidence, influence others, and represent LexisNexis at customers meetings, industry conferences, events, and throughout the organizationSome travel will be required based on business needRequirementsBachelor degree in business, technology, or related fieldInsurance industry or technical implementation experience is a plusMin 5-8 years of customer management, implementation management, or comparable positionKnowledge of XML, SOAP, Web Services, SFTP, JSON or other systems or technologiesMust be curious, proactive, and accountableProven leadership of product and/or process improvement initiativesAbility to interpret technical specifications and communicate concepts to a variety of end usersDemonstrated customer or account management skillsExperience creating customer presentationsWe know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choiceWe are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-855-833-5120.Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams .Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.USA Job Seekers:.
