Sr. Director, Customer Success
- Broomfield, CO
- Permanent
- Full-time
Reports to: VP, Customer SuccessWhy it's a big deal…Conga's Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven - we invest in our team. When you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga our customers are global, fortune 200 customers that invest millions into their Conga solutions each year. Our CSMs are the voice of those customers, the facilitator of conversations, and the driver of outcomes both for the Customer and Conga. We identify expansion, mitigate risk using our cross functional teams and improve health and sentiment of Conga's Customers, ensuring a successful and growing customer base.Are you the person we're looking for?
Related experience. You:
- have 15+ years of Enterprise B2B SaaS Customer Success experience, owning accountability for large Enterprise & Strategic-level book of business
- have a proven track record of customer retention and expansion
- have experience driving consistent CS methodology and execution across all CS leaders and individual contributors
- have a deep understanding of business strategy, revenue, and capacity models to ensure your CS team is operating with efficiency and in line with company goals.
- stay updated with industry trends, emerging technologies, and best practices in customer success
Data driven decision making. You're the type of person who is excited to dig into data and determine which processes are working. You use the data to explain why and how to improve for the future and collaborate cross-functionally to bring others along in the journey.Industry-specific experience. You have prior in manufacturing, healthcare, financial services or Technology industry is highly desirable, as it helps in understanding the unique challenges, dynamics, and customer expectations specific to the industry.Strong technical background and acumen. You have in-depth understanding of Revenue Management and/or contract management software solutions, commercial functions and processes as well as IT project management fundamentals. Salesforce and/or Conga product experience a plus.#LI-MF1In the spirit of the Conga Way, we strive to design easy-to-understand compensation programs that are fair and free from any type of discrimination. In keeping with this approach, we are committed to delivering competitive compensation and benefits packages to our colleagues worldwide and communicating transparently about the structure of our compensation programs.Listed below is the U.S. base salary range for this full-time position. Within the range, individual pay is determined by job-related skills, experience, and relevant education, or training. In addition to base salary, Conganeers receive a variable incentive pay component, perks such as flexible work options, and a full range of benefits including medical and dental insurance.The posted salary ranges are for the expectations outlined in the job description. We are often open to a wide variety of profiles and sometimes have flexibility within our organizational structure to adjust the role responsibilities up or down should we select a candidate that is less or more experienced than the posted job requirements. In these occasional cases, we will communicate the revised salary range to the candidate during the selection process.U.S base salary range:$172,148—$292,484 USDDid we pique your interest?If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!Preferred Resume FormatWe accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume's formatting remains intact, making it easier for our recruiters to review your application promptly.Don't meet every requirement for the role?Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.Additional InformationConga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.Conga's Applicant Privacy StatementThe information you provide during the application process will be used in accordance with Conga's Applicant Privacy Statement ( ). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.