Liability (GL/Auto) Claims Adjuster – LA/TX/MS Jurisdictions | Hybrid Role
CCMSI
- Metairie, LA
- $65,000-75,000 per year
- Permanent
- Full-time
Location: Metairie, LA
Work Arrangement: Hybrid (in-office 2 days/week after initial training) for candidates within commuting distance of Metairie, LA.
Fully remote considered for highly qualified candidates located outside the area.
Schedule: Monday–Friday, 8:00 AM to 4:30 PM CST
Salary Range: $65,000–$75,000 annually
License/Certification Required: Home state adjuster’s license required
Jurisdictions: LA, TX, MS
Client Type: Single dedicated client – Commercial Trucking industryBuild Your Career with PurposeAt CCMSI, we believe your career should be more than a job—it should be part of something meaningful. As a 100% employee-owned company, we’re driven by service, innovation, and shared success. Join us in Metairie, LA, and bring your claims expertise to a collaborative team supporting a national trucking client across multiple southern jurisdictions. You’ll play a critical role in delivering responsive, high-quality claim service—and your voice will be heard every step of the way.Job SummaryAs a Multi-Line Claim Specialist, you will investigate and adjust general liability and related claims across Louisiana, Texas, and Mississippi. This role supports a single dedicated commercial trucking client, offering a consistent and focused workload. You will manage a full desk independently while collaborating with team members and client partners to drive claim resolutions in compliance with best practices, legal standards, and client expectations.Litigation experience is highly preferred, as you will work closely with defense counsel and external vendors.Responsibilities:Investigate, evaluate, and adjust multi-line claims (primarily liability) in compliance with company procedures, state laws, and client requirementsEstablish and maintain reserves within your authority; make reserve recommendations as neededReview and process medical, legal, and miscellaneous invoices to ensure reasonableness and relatednessNegotiate settlements and authorize payments within established limitsCoordinate with external vendors, including legal counsel, surveillance teams, and nurse case managersMonitor subrogation and pursue recovery where applicableProvide timely and professional communication with clients, claimants, attorneys, and internal stakeholdersAttend mediations, depositions, and hearings as necessaryMaintain a thorough and accurate claim diary and documentationComply with all corporate claim handling standards and special client instructionsParticipate in internal training and knowledge-sharing initiativesQualifications:Required:Minimum of 3 years of general liability and/or multi-line claims experienceHome state adjuster’s license (must be valid and active)Strong understanding of liability claim handling procedures and legal processesExcellent written and verbal communication skillsStrong time management and organizational abilitiesComfortable with hybrid work, including in-office collaboration two days per weekHighly Preferred:8+ years of claims experiencePrior litigation handling experienceExperience handling commercial auto or trucking-related claims * AIC, ARM, or CPCU designationPerformance MetricsCompliance with CCMSI’s Best Practices and diary standardsQuality and completeness of file documentationTimeliness of claim resolution and communicationAdherence to client-specific instructions and service expectationsAudit and quality review scoresWhat We OfferFour weeks of paid time off in your first year, plus 10 paid holidaysComprehensive benefits: Medical, Dental, Vision, Life Insurance, Critical Illness, Short & Long-Term DisabilityEmployer-funded ESOP and 401K plan with company matchOngoing training, mentorship, and advancement opportunitiesA collaborative, employee-owned culture that values input, performance, and growthCompensation & ComplianceThe posted salary reflects CCMSI’s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.CCMSI offers a comprehensive benefits package, which will be reviewed during the hiring process. Please contact our hiring team with any questions about compensation or benefits.Visa Sponsorship:CCMSI does not provide visa sponsorship for this position.ADA Accommodations:CCMSI is committed to providing reasonable accommodations throughout the application and hiring process. If you need assistance or accommodation, please contact our team.Equal Opportunity Employer:CCMSI is an Affirmative Action / Equal Employment Opportunity employer. We comply with all applicable employment laws, including pay transparency and fair chance hiring regulations. Background checks are conducted only after a conditional offer of employment.Our Core ValuesAt CCMSI, we believe in doing what’s right—for our clients, our coworkers, and ourselves. We look for team members who:
- Act with integrity
- Deliver service with passion and accountability
- Embrace collaboration and change
- Seek better ways to serve
- Build up others through respect, trust, and communication
- Lead by example—no matter their title