Customer Advocate Project Manager

Navistar

  • Lisle, IL
  • Permanent
  • Full-time
  • 6 days ago
Job Description:Position OverviewInternational has an exciting opportunity for a Customer Advocate Project Manager to join our team!This cross functional role has the opportunity to work closely with business units across the organization that support International’s Truck and Bus production and delivery goals. This role will work collaboratively with Sales, Finance , Engineering, Purchasing, Production Planning, and our CRC (Customer Responsiveness Center) teams to ensure that our trucks and busses are built and delivered on time. The candidate will be be able to apply established standards, resolve a wide range of complex problems of diverse scope, including problems where a precedent may not exist, while selecting methods and techniques for obtaining solutions.
Responsibilities
  • Monitor and manage key supply constraints that affect International’s truck and Bus production goals by leading coordination. efforts with the Command Center on production and/ or customer impacts.
  • Ensure that supply risks are communicated effectively to senior management.
  • Participate and support in meetings where known supply risks have been identified. Track and manage projects. Update supply risk workbooks.
  • Support OTD’s goal of a firm 90-day production stability objective.
  • Partner with engineering and purchasing on finding suitable replacement options/solutions to mitigate supply risks.
  • Work with CRC (Customer Response Center) to provide truck/bus builds at risk to offer alternative solutions.
  • Communicate and work with the Sales to provide guidance and advance notification of supply issues.
  • Identify areas of opportunity for process improvement initiatives. Develop best practices.
  • Improve usage of analytic tools, (Power BI Dashboard enhancements) to support International’s production plans of S13
  • Engine and E-Vehicle launches
Minimum Requirements
  • Bachelor’s degree
  • At least 6 years of materials management or supply chain experience
  • At least 3 years of leadership experience
OR
  • Master’s degree
  • At least 5 years of materials management or supply chain experience
  • At least 3 years of leadership experience
OR
  • At least 10 years of materials management or supply chain experience
  • At least 3 years of leadership experience
Additional RequirementsQualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. We do not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
  • Able to develop and maintain relationships with stakeholders
  • Possess strong organizational and time management skills
  • Able to work independently
  • Possess strong analytical skills
  • Strong in Excel and able to work with complex spreadsheets
  • Commercial vehicle technical experience a plus
Benefits and CompensationWe provide a competitive total rewards package which ensures job satisfaction both on and off the job. We offer market-based compensation, health benefits, 401(k) match, tuition assistance, EAP, legal insurance, an employee discount program, and more.For this position, the expected salary range will be commensurate with the candidate’s applicable skills, knowledge and experience.You can learn more about our comprehensive benefits package at .
Company OverviewABOUT TRATONWith its brands Scania, MAN, International, and Volkswagen Truck & Bus, TRATON SE is the parent and holding company of the TRATON GROUP and one of the world’s leading commercial vehicle manufacturers. The Group’s product portfolio comprises trucks, buses, and light-duty commercial vehicles. “Transforming Transportation Together. For a sustainable world.”: this intention underlines the Company’s ambition to have a lasting and sustainable impact on the commercial vehicle business and on the Group’s commercial growth.ABOUT INTERNATIONAL
From a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International. Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles. We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them. We also develop Fleetrite® aftermarket parts. In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve. As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry. To learn more, visit .*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO StatementWe are an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email to request assistance. Kindly specify Job Requisition Number / Job Title and Location in response. Otherwise, your request may not be considered.

Navistar