Customer Relations Representative

• Execute daily quote and order entries in an accurate and timely manner
• Provide accurate and friendly phone and email support to customers
• Document and update customer records based on interactions
• Report customer feedback to management
• Respond to all customer inquiries and complaints concerning work orders, shipments and installations, etc.
• Be an expert on Bruno's product lines, product functionality, prices, lead times, delivery schedules and freight carriers
• Interpret/assess customer requests and recommend applicable Bruno products to provide mobility solutions that best fit customer needs
• Perform frequent customer follow up to ensure solution was timely and accurate
• Utilize problem solving skills for work not clearly defined, create work instructions, maintain organized records and work systematically and efficiently
• Develop recommendations for process improvements that identify solutions and create standardized work
• Cross-train in other department tasks

• High school diploma or equivalent
• 3 years customer service experience with strong facilitation and presentation skills
• Intermediate Microsoft Office suite proficiency
• Associate Degree in business-related field is a plus
• Experience in a call-center environment is a plus
• Experience in Epicor ERP system is a plus
• Experience in Salesforce CRM is a plus

• Read, analyze, and interpret a variety of information, such as technical procedures, business correspondence, and governmental regulations furnished in written, oral or diagram form.
• Create business-level written correspondence and verbally present information to internal and external customers.
• Requires job related software skills, MS Office and the ability to operate a variety of standard office equipment.
• Work with confidential business matters, perform accurate work, display personal initiative to meet all goals within deadlines, work collaboratively and display respect, trust and integrity

• Regular office environment
• While performing the duties of this job, the employee is regularly required to sit or stand; use hands to type, handle, or touch; and talk or hear
• The employee is occasionally required to travel between buildings

Bruno Independent Living Aids