Medical Assistant II

• Review the daily schedule of patients and facilitate efficient patient clinic flow via daily huddle with other MAs.
• Utilize two appropriate patient identification methods for each patient in compliance with regulations.
• Take the patient's weight, appropriate vital signs, and appropriately prepare the patient for the physician/advanced practice provider evaluation.
• Perform ancillary services including suture/staple removal, dressing changes, removal and application of braces/splints removal, MRSA/MSSA swabbing, and phlebotomy as directed by the physician/advanced practice provider.
• Process authorized requests for prescription refills under the guidance of the provider.
• Evaluate and coordinate telephone calls from patients for advice or questions.
• Assist the physician/advanced practice provider in reporting test results to patients including follow-up.
• Assist the physician/advanced practice provider in coordinating all appropriate care in other settings such as visiting nurse visits, home agencies, hospice, home IV infusions, etc.
• Ensure appropriate stocking of all examination rooms with supplies, requisitions and all materials necessary for efficient patient care.
• Coordinate practice activities with physician/advanced practice provider to insure appropriate level and quality of services including maintaining supplies of medications, vaccines, and equipment.
• Participate in all quality assurance activities of the practice with respect to patient care.
• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines. Assist providers with appropriate PPE for patients in clinic with active infection.
• Prepare patient Records/ Charts and retrieve imaging in a proactive way so that all imaging and records on available prior to the start of each clinic day.
• Scan appropriate documents into medical record, upload outside imaging into medical record.
• Orient, train and mentor all newly hired Medical Assistants. This will include serving as a clinical resource and working with the new employee to set developmental goals.
• Responsible for managing the Epic referral work queue. Management will include prioritizing patient lists; telephoning and interviewing patients to determine clinical needs; triaging referrals to ensure right provider at the right time; identification of trends with patient referral; and collaborating with administrative manager to identify hospital-wide communication needs to optimize internal referrals.
• Responsible for managing the new patient email box and phone line triaging patients based on clinical needs.
• Other duties as assigned including but not limited to COVID screening prior to visit; assisting patients to enroll in Patient Gateway; assisting patients to complete PROMs.

• Work with physicians, clinical nurses, and staff to identify and recruit eligible patients for clinical studies
• Design research protocols in conjunction with the PIs, providing critical input as to feasibility of study design and available resources
• Organize, establish, and maintain research databases and uses these databases to extract information for reports, papers, and general feedback to the study team.
• Collects, compiles, tabulates and analyzes research data
• Assist the PI with writing manuscripts. Through this process, the incumbent will be highly involved with the editing of these manuscripts.
• Responsible for quality control, and works with both internal and external colleagues to ensure rigorous adherence to internal and external quality standards

• Patient vital sign assessment
• Ability to use scale and measure patient height & weight
• Ability to remove sutures/staples
• Ability to perform phlebotomy preferred
• Basic wound care knowledge
• Knowledge of durable medical equipment preferred

• Keeping current and knowledgeable with all Partner’s applications in use by the hiring practice which may include the following programs:

• Epic
• Radiology Entry Order
• Patient tracking
• Staying up to date with all application training and requirements as indicated by your Administrative Manager

• Ability to work as part of a collaborative healthcare team
• Acting in a respectful manner toward patients & colleagues
• Communicates effectively, verbally and in writing
• Demonstrates excellent interpersonal skills
• Highly organized and detail-oriented

• Demonstrate analytical skills to problem solve and display initiative to introduce innovations to research study
• Demonstrates organizational skills and flexibility
• Reviews in detail, agrees & complies to the Orthopedic Supplemental Personnel Policies

Massachusetts General Hospital