Customer Service Representative

Arnold Magnetic Technologies

  • Woodstock, IL
  • Permanent
  • Full-time
  • 13 days ago
Job PurposeThe Customer Service Representative (CSR) is responsible for providing effective customer service for all customers by using knowledge of company products & services established using ISO requirements. CRS’s interact with customers to provide information in response to questions, concerns & complaints by phone, email or in person. The position is also responsible for performing sales & service functions for targeted markets, programs & sales as assigned.Duties & Responsibilities
  • Establish, develop & maintain positive business & customer relationships
  • Provides timely & accurate information to incoming customer order status & product knowledge requests
  • Processes quote requests/customer orders/changes/returns according to established department policies & procedures
  • Supply management with reports on customer needs, problems, interests, competitive activities & potential for new products & services
  • Provides timely feedback to the company regarding service failures or customer concerns
  • Partners with the sales team to meet & exceed customer service goals & expectations
  • Reach out to customer leads through cold calling
  • Communicates with Engineering & Manufacturing to obtain information for product substitution & lead times
  • Prepares documentation necessary to process & ship orders for domestic and international accounts
  • Comply with all safety requirements & proper use of PPE Other duties as assigned by supervisor
  • Other duties as assigned
Qualifications
  • High School diploma &/or GED; relevant job experience
  • Must be proficient in Microsoft Access, Excel & Word; report writing
  • Ability to multi-task, prioritize & manage time effectively
  • Ability to follow directions carefully, to work quickly & accurately enter data into the computer system
  • Strong phone contact handling skills & active listening
  • Customer orientation & ability to adapt/respond to different types of characters
  • Ability to work on teams or alone
Working Conditions
  • Standard work week is Monday through Friday, hours to be consistent with business unit; some off hours work expected.
  • Generally working in Office with some activities in production environment.
  • Some day or overnight travel domestically could be required.
Physical Requirements
  • Sitting and/or working at a computer for extended periods of time.
  • Must occasionally lift up to 25 pounds.
#ALNAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Arnold Magnetic Technologies