Manager, Robotics Process Automation
Green Mountain Energy
- Houston, TX
- Permanent
- Full-time
- Define and execute Automation Program Strategy
- Manage Automation Pipeline from process identification to intake and through documentation
- Manage a diverse team of Analysts, Solution Architects, Developers, and Implementation partners
- Manage delivery of all automation solutions: currently including Unattended & Attended robots, Communications Mining, and Intelligent Document Processing but not limited to these solutions
- Develop and track metrics and key performance indicators to support automation program
- Act as Program Manager to manage budget, deliver program communications, and provide governance
- Develop and manage Citizen Business Analyst Program: Identify candidates, run training sessions, and support Citizen Business Analysts as necessary
- Advocate & educate the business on Automation and manage both top-down and bottoms-up ideation efforts
- Strategically target areas of the business and deliver Automation presentations to leadership
- Host ideation sessions with targeted business teams to identify automation opportunities
- Educate and mentor Business Analysts in automation documentation best practices
- Stay current on new technology (within RPA, AI (Artificial Intelligence), and ML (Machine Learning)) in the market that could support the business solution requirements
- Perform other duties as assigned
- Minimum requirement of a Bachelor's Degree, Master's Degree preferred
- Minimum 5 years of relevant experience
- Self-motivated, with a process improvement mindset
- Strong conceptual and analytical skills with demonstrated outside-the-box problem solving skills
- Understands all the stages of the Automation Lifecycle and can clearly articulate that to stakeholders to ensure consistent communication
- Strong presentation and communication skills - ability to communicate with influence and motivate audiences
- Strong relationship building skills
- Customer focused
- Ability to understand the big picture, and capable of also breaking down outcomes into smaller actionable steps
- Ability to communicate and influence at all levels of leadership
- Continuous Improvement experience/background
- Understanding and use of UI Path tools, or equivalent RPA tools