Sea Logistics Customer Care Manager
Kuehne+Nagel
- Nashville, TN
- Permanent
- Full-time
- You will provide leadership, direction and monitor the Performance of the local Customer Care team and local Sea Logistics Field Sales team.
- You will oversee staffing and selection decisions, allocate resources and manages project assignments, as necessary
- Close cooperation with Branch & Area management as well as Sea Logistics operations (Operational Care Center) for an enhanced customer experience
- Profit Maximization - you will avoid additional costs & expenses due to internal service failure.
- You will be responsible for financial excellence & development.
- Pro-actively participate in customer visits / meetings as needed and in conjunction with local/Area sales personnel.
- You will manage Customer retention & focus on prospecting for new Business.
- Stay up to date with Market Knowledge & provide continuous updates to the Team.
- Business Development & Strategy setting to increase Market share.
- 1+ years' experience in Sea Logistics
- 2+ years' people leadership experience
- 2+ years' industry experience
- You have the ability to work on-site 5 days per week.
- You have the ability to travel to Detroit, MI during your second week of employment to attend on-site Sea Logistics training.
USA.Talent.Acquisition@Kuehne-Nagel.com