Director of Patient Care Services

• Demonstrates the provision of the Mission and Vision of DCH Health System by providing leadership and

• Assures meeting/exceeding of DCH Mission and Vision, departmental goals and 5 keys of excellence.
• In conjunction with the CNO sets direction in areas of responsibility with defined measures and provides the framework for staff to meet their goals.
• Provides strategic leadership for department(s) including but not limited to long range planning and overall direction setting at the departmental/unit level.
• Responsible for department organizational structure and alignment to meet forecasted business, community and patient needs.
• Ensures clinical excellence across areas of responsibility as evidenced by outcomes such as HCAHPS, quality, and value based purchasing scores, NDNQI measures, system and departmental goals.
• Establishes priorities for patient experience, division growth, enhancement, and quality service based on customer need, community need, research findings and industry trends.
• Collaborates with all internal and external customer groups in order to develop and implement services and processes to meet needs and exceed expectations.
• Collaborates with other leaders to integrate overlapping patient care opportunities.
• Utilizes benchmark data from internal and external customer sources to identify opportunities for improvement of care and patient safety.
• Develop and coordinate quality indicators, including the establishment of benchmarks, seeking to obtain top percentile ranking and the creation of a best in class environment.
• Prepares, administers, manages and oversees operating and capital budgets for areas of responsibility. Collaborates with team members (physicians, employees, administrators, leadership) in order to maximize revenue and decrease expense. Meets or exceeds departmental productivity standards.
• Approves payroll and is responsible for accurate payment of employees, including other management positions
• Interviews, selects, hire, and retains employees, including other management positions.
• Ensures orientation and training for employees, including other management positions.
• Manages performance, including other management positions.
• Promotes, demotes, or transfers employees to meet organizational needs, including other management positions. Executes recognition activities for high performers. Executes progressive discipline up to and including termination.
• Promotes professional growth, development and accountability in staff, students and colleagues.
• Oversees and accountable for staffing and turnover in area of responsibility.
• Develops and supports professional governance in all areas of responsibility.
• Develops and support LEAN methodology for performance improvement in all areas.
• Hardwires accountability and expectations (including back to the basics) throughout the areas of responsibility. Sets performance standards for staff. Develops working environment and avenues for education and training to meet those standards.
• Responsible for development, implementation and interpretation of departmental policies within a major organizational/functional area or the development and review of system policies within a recognized discipline
• Performs compliance requirements as outlined in the Employee Handbook
• Performs all duties according to policy and procedure.
• Hardwires accountability and expectations throughout areas of responsibility.
• Provides timely updates to the CNO/VP Patient Care Services and/or Assistant VP of Patient Care Services
• Achieves continuous systematic, measurable improvement in areas of responsibility.
• Leads and participates in organizational change.
• Achieves federal, state, local and third party regulatory requirements continuously.
• Inspires pride in the organization and takes corrective action when organizational values are compromised.
• Implements communication mechanism within areas of responsibility whereby, employees, physicians, patients and families feel they are listened to, understood and understand messages sent.
• Treats people fairly and with respect. Treats unsatisfactory performance firmly and fairly with appropriate confidentiality.
• Provides performance feedback on a regular basis.
• Able to resolve conflict timely and effectively.
• Provides resources and systems for employees to perform.
• Assist with the establishment of patient care mechanisms for review and evaluation of care rendered.
• Identifies best practice in care and creates, implements actions plans to recognize and execute best practices.
• Identifies deficiencies in care and creates, implements and evaluates action plans to eliminate deficiencies
• identified,
• In conjunction with the CNO ensures nursing care objectives, policies and practice are established consistent with nursing ethics and standards of care.
• Collaborates with physicians in establishing and maintaining nurse/physicians relationships.
• Must be able to apply knowledge of transitions of care and population health to acute care environment as evidenced by the creation and implementation of processes that improve quality of care, improve the patient experience, decrease 30 day readmissions and decrease LOS.
• Manages departmental budget.

• Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
• Performs compliance requirements as outlined in the Employee Handbook
• Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.

• Performs essential job functions in a manner that ensures the safety of patients, visitors and employees.
• Identifies and reduces unsafe practices that may result in harm to patients, visitors and employees.
• Recognizes and takes appropriate action to reduce risks and hazards to promote safety for patients, visitors and employees.

• Requires use of electronic mail, time and attendance software, learning management software and intranet.
• Must adhere to all DCH Health System policies and procedures.
• All other duties as assigned.

DCH Health System