Medical Assistant - Specialty Behavioral Health Clinic - Diamond Bar
SerenityAG
- Diamond Bar, CA
- Permanent
- Full-time
- Assist with in-person medical treatments.
- Seamlessly work alongside the clinical team to provide personalized care and ensure each patient feels like the only patient we serve.
- Utilize necessary clinical skills to check vitals, testing, and assist in medical procedures.
- Rooming patients which will include pushing any patient in a wheelchair when applicable and necessary.
- Prepare the patient rooms between patients. Maintain tidy and organized office space and patient rooms.
- Assist in managing day-to-day operations of the clinic to ensure exceptional experiences for our patients and provider staff.
- Provide seamless arrival/departure experience for all patients starting from profile check, pre-arrival communications, treatment room inspection, meet and greet, in-room check in, personalized amenity requests, and individualized safety requirements.
- Responsible for creating an atmosphere that allows both the patients and the managing physician to have the best experience possible.
- May assist with opening and secure closing of the clinic, patient communications, scheduling, coordinating patient care and intakes, collecting payments/copays, inventory management, and related duties.
- Responsible for prospectively identifying gaps in patient service or office flow and suggesting improvements.
- Assist the authorization team in verifying insurance eligibility and benefits
- Assist with management of the inventory of clinical supplies.
- Handle any administrative errands which may include but is not limited to going to the post office, picking up office supplies, and processing mail deliveries.
- Handle any scanning and filing of paperwork.
- Exceptional emotional intelligence with high degree of empathy
- Excellent personal presentation and interpersonal skills
- Enjoys solving problems and presenting solutions to the leadership team
- Possesses a startup mentality and the ability to function in a fast-pace environment
- Flexibility to changes in circumstances.
- Be a proactive self-starter
- Maintains effective work ethic in a highly collaborative work environment
- Customer service oriented with the ability to adapt/respond to different individuals
- Exceptional organizational skills, attention to detail, and ability to multitask
- Able to sit, stand, and walk up to 8 hours with ability to lift and carry up to 20lbs
- Proficiency in working in our technology suite: Google Workspace, Chromebooks, MacBooks, mobile apps, etc.
- Efficient Communication skills as this role will involve time on the telephone, both receiving inbound calls and making outbound calls, as well as in person communication with the physician.
- College degree in healthcare administration or business administration would be considered a plus.
- Part-time or Full-time
- Paid holidays, vacation, and sick time
- Medical, Dental, Vision Insurance
- 401K Retirement savings plan with 6% match
- Employee Assistance Program
- Short Term Disability and Long Term Disability insurance
- Life Insurance
- Growth & Development opportunities