Parts Research Analyst

Briggs Equipment

  • Jacksonville, FL
  • Permanent
  • Full-time
  • 15 days ago
POSITION PURPOSE:The Parts Research Analyst provides customer service for the Parts Operation Center or assigned location. This role interfaces with internal and external customers and Field Operations. Ensures all Briggs Industrial Solutions standards are adhered to and executed consistent with company direction.PRINCIPAL RESPONSIBILITIES AND DUTIES: * Provide accurate and timely customer service and support relating to parts inquiries required for order completions with internal / external customers, vendors, supplies and branches using applicable tools and established processes
  • Prepare quotes and order requests based on equipment type
  • Research, analyze and resolve parts discrepancies, to include purchases, shipments and delivery
  • Maintain accurate records of invoices and support documents across multiple interfaces
  • Enter all pertinent data into the Company’s systems
  • Receive inbound calls for industrial equipment parts inquiries.
  • Perform parts research duties through web-based, adobe programs as well as hard copy manuals and microfiche
  • Performs other related duties as assigned.
minimum qualificationsBasic Knowledge & Competencies:
  • Excellent Customer Service and multi-tasking skills
  • High attention to detail, to include precise data entry
  • Excellent verbal and written communication skills
  • Ability to work with a high sense of urgency in a dynamic, fast-paced environment
  • Proficient in MS Office Suite (Outlook, Word, Excel, and PowerPoint)
Previous Experience/Education:
  • High school degree required
  • 1+ year customer service and/or call center experience preferred
PHYSICAL REQUIREMENTS
  • Working conditions are normal for an office environment
  • Ability to lift up to 20 pounds

Briggs Equipment