Operations Manager - Pittsburgh, PA (In-Office)
Fort Pitt Capital Group, LLC
- Pittsburgh, PA
- Permanent
- Full-time
- Oversee Investment Accounting: Lead the Portfolio Accounting team to ensure accurate and timely recording of investment transactions, maintenance of investment records, and management of investment performance calculations
- Resolve Complex Issues: Act as the point of escalation for complex operational and billing issues, collaborating closely with team members from other departments and financial advisor teams to resolve issues efficiently and effectively
- Drive Process Improvement: Identify opportunities for process improvement within the Portfolio Accounting department, championing the implementation of enhancements to streamline workflows and optimize operational efficiency
- Manage Client Billing Process: Supervise fee calculations, invoicing, billing inquiries, and resolution of discrepancies, ensuring compliance with deadlines and accuracy of billing processes
- Ensure Data Integrity: Maintain the integrity and accuracy of client and investment data within the firm's systems, implementing data validation and quality control measures to minimize errors
- Portfolio Accounting Team Management: Lead and guide Portfolio Accountants and Operations Analysts, overseeing day-to-day personnel issues, performance management, and professional development initiatives
- Portfolio Accounting Team Training: Facilitate onboarding for new hires, develop training programs, and provide ongoing coaching and mentoring to enhance the capabilities and performance of team members
- Investment Accounting: Proficient in investment accounting principles, ensuring accurate and timely recording of transactions and portfolio management
- Operational Processes: Familiar with operational procedures in a registered investment advisor firm, covering client onboarding, reporting, and account maintenance
- Problem-Solving: Demonstrates logical and systematic problem-solving, employing critical thinking to assess situations from multiple perspectives and innovate solutions beyond conventional methods
- Communication Skills:
- Verbal: Clearly expresses ideas in conversations and interactions
- Written: Articulates thoughts effectively in business writing
- Analytical Thinking: Capable of dissecting complex issues, analyzing root causes, and recognizing patterns in data to understand direct and indirect impacts
- Decision-Making Skills: Makes informed decisions promptly, weighing the pros and cons of solutions and considering short- and long-term consequences to choose the best course of action decisively
- Emotional Intelligence: Manages own emotions and empathizes with others to resolve conflicts diplomatically, maintaining composure under pressure and fostering positive relationships
- High School Diploma or an equivalent qualification is required
- While a bachelor’s degree in finance, business, or technology is preferred, we welcome candidates who possess a combination of relevant experience and education
- A minimum of five (5) years of relevant work experience with investment accounting is required for this position
- A minimum of two (2) years of management experience is required for this position
- Advanced Microsoft Excel skills
- Proficiency in Microsoft Office Suite (Word, PowerPoint, and Outlook)
- Proficiency in using investment accounting/reporting software
- Exposure to Orion is preferred
- Proficiency in CRM systems
- Exposure to Microsoft Dynamics 365 is preferred
- Proficiency in trading platforms
- Exposure to RedBlack is preferred
- Schwab Advisor Services or Fidelity Wealthscape experience is good to have, but not required
- 100% in-office work environment
- Green Tree, PA location (Foster Plaza)
- Reports to the Chief Operating Officer & Managing Partner
- This position has supervisory responsibilities
- Portfolio Accounting team (Portfolio Accountants and Operations Analysts)
- Regular Full-Time (40 hours per week)
- Exempt/No Overtime
- Work Schedule is Monday – Friday, 8:00 AM – 4:30 PM
- Flexible start/end time may occur as workload demands dictate (i.e. 7:30 AM – 4:00 PM or 8:30 AM – 5:00 PM)
- Occasional evening and weekend work may be required as job duties demand
- Little to no travel is expected for this position
- Competitive base salary
- Medical/Prescription, Vision, and Dental Insurance
- Depending on plan selected, Fort Pitt will pay 100% of the cost of employee-only coverage
- Health Savings Account (HSA) or a healthcare Flexible Spending Account (FSA)
- 401(k) Profit Sharing Plan
- 12 Paid Holidays
- 4 weeks of Paid Time Off (PTO), prorated during first year of employment