About the Company:We are a boutique title firm specializing exclusively in commercial real estate transactions across New York. With a high-touch, concierge approach to service, we pride ourselves on our deep industry knowledge and longstanding relationships with clients across law firms, developers, and institutional investors.Position Overview:We are seeking a Commercial Relations Manager to serve as the primary point of contact for our existing commercial clients. This role does not involve processing or handling closings directly; instead, it focuses on client satisfaction, engagement, and education throughout the lifecycle of commercial real estate transactions. The ideal candidate is professional, detail-oriented, highly organized, and experienced in commercial title or real estate environments.Key Responsibilities:Serve as the relationship lead for assigned commercial clients, including law firms, developers, lenders, and investors.Ensure clients are fully informed on the title process, timelines, and status of their commercial closings.Act as a liaison between clients and internal departments to resolve questions, manage expectations, and provide proactive updates.Conduct post-closing follow-ups to ensure client satisfaction and identify opportunities to improve service delivery.Track client interactions and maintain CRM notes, metrics, and follow-up plans.Collaborate with leadership to identify ways to enhance client retention and engagement strategies.Represent the firm with professionalism and a service-first mindset during all communications.Qualifications:3+ years of experience in commercial title insurance, commercial real estate law, or a related client-facing role.Strong understanding of commercial closing processes in New York.Excellent communication skills, both written and verbal.Confident and poised when dealing with C-suite clients, attorneys, and high-stakes transactions.Highly organized, tech-savvy, and able to juggle multiple clients and priorities simultaneously.CRM or client database experience preferred.Preferred Skills:Prior experience in a title firm, especially with a commercial-only focus.Knowledge of New York commercial real estate market.Customer success or client services background in legal or real estate fields.Compensation & Benefits:Competitive salary based on experience.Potential performance-based bonus.Benefits package including health insurance, PTO, and more.
