The analyst role will investigate, analyze, and ensure the timely resolution of customer deductions/claims.
Provide superior customer service by building collaborative relationships with external customers and internal business partners.
Gain in-depth knowledge of our customers' business practices and internal policies/requirements.
Partners with accounts, reverse distribution, logistics, sales, finance, and other key stakeholders on complex issues, analysis, and development of customer-specific action plans.
Leads initiatives to minimize deductions and implement process improvements that lead to the achievement of organizational and individual account goals.
Utilize process excellence tools & technology to identify account revenue trends.
Utilize Microsoft applications, i.e., Excel, PowerPoint, Word, as well as business applications such as SAP, Business Warehouse, and Comet.
Prepare and effectively present information in various settings and across organizational levels.
Duties will be carried out in compliance with all company, local, state, and federal regulations and guidelines, including FDA and DEA.
Skills:
SAP knowledge (Atlas or ROTC), Communication, and Independent.
