Villa Experience and Operations Manager - The Macallan

Edrington

  • Orange County, CA
  • $120,000-135,000 per year
  • Permanent
  • Full-time
  • 7 days ago
Our CraftEdrington's vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin.Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive.Our Blend of Benefits
  • $120,000- 135,000 Salary + Annual Bonus
  • 20 days of Vacation Time and Holiday Break from December 25th through 31st
  • Sick Leave Days and Company Holidays
  • Health Insurance with Premiums fully paid by Edrington for Employees and Dependents
  • Save for retirement and invest in your future - 401(k) Retirement Plan with 2x Company Match
  • Additional benefits include Life Insurance and Disability Plans, Pre-Tax Benefits, Fitness Reimbursement Program & Tuition Reimbursement Program
  • 24/7 support for you and your loved ones to counselling, life coaching and information on financial, mental, and physical wellbeing
  • Embrace work-life harmony with 50:50 hybrid working, 26 weeks' paid maternity, paternity and adoption leave, and up to five paid carers leave days a year
  • Experience our exceptional brands with a generous annual product allowance and through Company Events
Embrace ExcellenceThe Macallan is the world's finest and most admired single malt Scotch whisky brand, with a bold vision to become the Ultimate Luxury Spirit. As the largest global market for Edrington and The Macallan, the USA plays a critical role in driving scale, halo, and international credibility. We are seeking a highly experienced, proactive, and discreet Villa Experience & Operations Manager to lead all aspects of The Macallan Villa in Los Angeles - a premier luxury experiential center. This pivotal role combines operational leadership with brand experience stewardship, ensuring the property consistently reflects The Macallan's uncompromising standards of luxury, hospitality, and brand storytelling. The Villa Experience & Operations Manager will be responsible for the seamless execution of high-profile activations for High-Net-Worth Individuals (HNWI), trade partners, and consumers, while also managing the villa's operational budget, vendor relationships, and reporting cadence. As the sole leader of both operations and experience delivery, this role is accountable for creating an environment that drives strategic objectives including ultra-prestige sales, affinity recruitment, and Hollywood outreach. The successful candidate will bring a hospitality mindset, operational rigor, and brand creativity - ensuring every touchpoint within the villa reinforces The Macallan's luxury credentials and long-term growth ambitions.Make an Impact
  • Lead all daily operations of The Macallan Villa, ensuring the property consistently reflects the brand's highest standards of luxury, precision, and exclusivity
  • Oversee comprehensive property maintenance, including landscaping, pool care, HVAC, electrical, plumbing, and general repairs
  • Manage a preventative maintenance calendar and vendor relationships to ensure uninterrupted functionality and aesthetic excellence
  • Ensure smart home systems, AV technology, and security infrastructure are fully optimized to support immersive brand experiences
  • Oversee inventory of villa-specific supplies, amenities, and operational equipment, ensuring readiness and efficient replenishment
  • Implement and oversee security protocols to protect the property, high-value assets, and guests
  • Ensure compliance with local regulations, health and safety standards, and legal requirements for villa operations and hosted events, in addition to compliance with Edrington's Values and Marketing Code
  • Manage access control and maintain accurate records of authorized personnel and visitors
  • Build and manage relationships with a curated network of luxury service providers, contractors, and tradespeople
  • Negotiate and oversee vendor contracts, service agreements, budget reconciliations and invoicing
  • Liaise with utility providers, local authorities, and neighboring properties, representing The Macallan with professionalism and discretion
  • Lead the development and management of the villa's operational budget, tracking expenditures and identifying cost efficiencies
Your Talent and Skills
  • Bachelor's degree in Hospitality Management, Business Administration, Luxury Brand Management, or a related field
  • Progressive history of sucessfully managing high-end residential estates, luxury hospitality venues, or experiential brand spaces
  • Proven track record of leading luxury guest experiences and delivering high-touch activations for VIP audiences
  • Demonstrated experience in budget ownership, financial reporting, and vendor contract management
  • Advanced knowledge of smart home systems, AV technology, and security infrastructure
  • Access to a reliable vehicle and a valid California driver's license; flexibility to work evenings, weekends, and event-based schedules
  • Ability to design and deliver immersive brand experiences that deepen emotional connection and reinforce The Macallan's prestige positioning
  • Skilled in curating environments that reflect brand heritage, craftsmanship, and exclusivity
  • Exceptional attention to detail in maintaining a flawless physical environment aligned with brand standards
  • Experience leading high-touch activations with seamless guest flow and brand immersion
  • Strong network of trusted Los Angeles-based luxury service providers
  • Knowledge of property security protocols and legal requirements for events
  • Skilled in budget oversight and strategic reporting
  • Comfortable with dynamic schedules and high-pressure environments
  • Passionate about delivering exceptional service and brand-defining moments
A Place For EveryoneWe're proud of our inclusive culture - where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success.Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.

Edrington