Account Manager, Enterprise
Level
- New York City, NY
- $110,000 per year
- Permanent
- Full-time
- Build trust and maintain strong, long-term relationships with enterprise clients, including key decision-makers.
- Act as the main point of contact for client inquiries, escalations, and issue resolution.
- Regularly engage with clients to understand their evolving needs, challenges, and objectives.
- Onboard new clients with various products onto the Level platform
- Develop comprehensive account plans outlining strategies for client retention, growth, and expansion.
- Collaborate with internal teams to align product features and service offerings with client goals and objectives.
- Identify and drive upsell and cross-sell opportunities within existing accounts to maximize revenue and profitability.
- Work cross-functionally with product, sales, and support team members to foster a strong sense of customer obsession, community and information sharing.
- Provide ongoing support and guidance to clients, offering insights and recommendations to optimize their benefits programs based on new and evolving company products
- Conduct executive business reviews with clients to review performance metrics, discuss challenges, and explore opportunities for improvement.
- Stay informed about industry trends, competitive landscape, and regulatory changes affecting the benefits industry.
- Provide clients with market insights, benchmarking data, and best practices to help them make informed decisions.
- Collaborate with internal teams to develop innovative solutions and service offerings that address evolving client needs.
- Monitor key performance metrics, such as client satisfaction scores, retention rates, and revenue growth.
- Prepare and deliver regular performance reports to clients, highlighting achievements and areas for improvement.
- Use data-driven insights to identify trends, patterns, and opportunities for optimization.
- Bachelor's degree in relevant field or relevant work experience
- 2-4 years in Enterprise Account Management, preferably within the benefits industry or a related field
- Track record of educating executive decision-makers, building and maintaining relationships with them.
- Working knowledge of CRM software and other relevant tools for managing client relationships and tracking relationships (e.g. Salesforce)
- Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers both internally and externally.
- Proven ability implementing, renewing, and cross-selling clients.
- Demonstrated ability to develop and execute strategic account plans that drive revenue growth and client satisfaction.
- Analytical mindset with the ability to interpret data, identify trends, and make data-driven recommendations.
- Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic environment.
- Experience working with highly sensitive confidential information.
- Competitive salary and equity
- Remote first, with an office in NYC (HQ) as an option to work from
- For those not in the NYC area, we offer up to $500 monthly for renting a co-working or office space
- 100% employer paid medical
- 100% employer paid dental through Level with a $2,500 benefit allowance
- 100% employer paid vision through Level with a $600 benefit allowance
- 401(k)
- Generous additional fringe benefits offered through Level's platform:
- $150 monthly through our Wellbeing lifestyle spending account
- $500 in New Hire Office Funds available in your first 90 days to assist with getting your remote workspace set up
- $1,000 annually through Level's Mental Health EAP
- $3,000 annually in Education benefits (made available upon your 1 year anniversary) that can be used to continue professional education or be applied towards student loan payments
- $4,000 lifetime balance through our Medical Travel EAP
- $5,000 annually through our Gender Affirmation Fund
- Flexible paid time off: take the time you need when you need it!
- 10 days of paid sick leave per year
- Company paid STD, LTD and life insurance
- Voluntary life, legal and pet insurance
- 8-16 weeks of paid parental leave
- Quarterly company sponsored events
- The chance to work at a leading innovator and trailblazer in the world of benefits and payments!
- Required
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