Deductions/Claims Analyst

• The analyst role will investigation, analysis and timely resolution of customer deductions/claims.
• Provide superior customer service by building collaborative relationships with external customers and internal business partners.
• Gain in-depth knowledge of our customer business practices and internal policies/requirements.
• Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
• Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
• Utilize process excellence tools & technology to identify account revenue trends.
• Utilize Microsoft applications i.E.(Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet.
• Prepare and effectively present information in various settings and across organizational levels.
• Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA.

LanceSoft