PI - National Operations Manager
Fidelity National Financial
- Maitland, FL
- Permanent
- Full-time
- Manage and supervise the operations teams.
- Define and drive improved business processes and technology solutions.
- Document a roadmap for data and image asset improvements to support FNF strategic initiatives. Manage and optimize processes for data and image intake, validation, and reporting deliverables.
- Measure and improve quality and productivity metrics. Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
- Develop and implement quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements.
- Recruit, train, develop and supervise employees, both onshore and offshore.
- Coordinate to achieve strategic initiatives with stakeholders in leadership, technology, sales, marketing and product teams.
- Anticipate future demands of initiatives related to people, technology, budget and business within your department and design/implement solutions to meet these needs.
- Organize and drive successful completion of initiatives through effective management of employees and effective collaboration with stakeholders.
- Communicate results and business impacts of insight initiatives to stakeholders within and outside of the company.
- Develops and manages information to support corporate decision making.
- Manages and improves existing reporting systems.
- Conducts and facilitates (and educates and trains on) analyses, issues identification, organizational risk assessments and decision making processes.
- Provides consulting and analytic services to leadership.
- Provides technical support and mentoring and training to team.
- Develops methodology and process for prioritization and scheduling of projects.
- Analyzes problems and determines root causes.
- Works closely with all business units and engineering teams to develop strategy for long term asset optimization.
- At least 5 years of experience leading and managing operations.
- Proficiency in work management and process improvement.
- Experience in the Title or Public Records industry preferred.
- Strong attention to detail.
- Basic SQL skills, ability to perform effective querying involving multiple tables and subqueries.
- Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
- Strong problem solving, quantitative and analytical abilities.
- Strong ability to plan and manage numerous processes, people and projects simultaneously.
- Excellent communication, collaboration and delegation skills.
- Experience with Excel, Word, and PowerPoint.