Digital Product Analyst - Order Management Services - Store Experience Enablement

Bath & Body Works

  • Columbus, OH
  • Permanent
  • Full-time
  • 1 month ago
DescriptionAt Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing top talent. In addition, we work to improve our communities and our planet to help the world live more fully.Position Title: Digital Product Analyst (Order Management Services – Store Experience Enablement)OverviewWe are seeking a solution-focused Product Analyst to support the development and optimization of Bath & Body Works’ store digital experience. This role will play a critical part in ensuring our store associates have the right tools to sell, service, and deliver exceptional in-store experiences.As a Product Analyst, you will collaborate with store operations, technology, business and customer experience teams to define business needs, translate them into actionable product requirements, and work with development teams to implement enhancements. You will be responsible for supporting the full product lifecycle, ensuring the corresponding platforms are intuitive, efficient, and aligned with business objectives while adhering to industry standards.The ideal candidate has strong problem-solving skills, a passion for digital retail solutions, and experience working with store technology platforms such as point of sale, inventory control, and other task based applications. If you thrive in a fast-paced, collaborative environment and enjoy enabling teams with the right technology to drive seamless in-store experiences, we would love to hear from you.Responsibilities
  • Manage product lifecycle for assigned products with the direction of the Product Owner
  • Partner with Product Owner to determine key product features that achieve business objectives
  • Gather and write user stories and acceptance criteria based on partner needs
  • Maintain industry knowledge and insight to inform product roadmap
  • Identify dependencies and impacts to other areas of the product when working through requirements
  • Proxy for Product Owner when they are unavailable
  • Coordinates and performs UAT with an eye for customer experience
  • Create materials and train internal customers on new features
  • Manage 3rd party solutions to build and increase product capabilities
  • Execute AB tests and analyze findings
  • Set-up data for lower-level environments in support of Development Team
  • Point of contact for Development Team when requirement questions arise
  • Analyze support issues to identify trends and improvement opportunities
  • Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage
QualificationsMinimum Qualifications:
  • 2-4 years Product Management, Product Analyst, Business Analyst, or similar role experience
  • 3+ years digital experience
  • Strong technical understanding, ability to translate to non-technical partners
  • Organized with strong attention to detail
Preferred Qualifications:
  • Experience working in Agile and/or Waterfall SDLC environments
  • Proficiency with Jira and Confluence for product documentation and backlog management
  • Hands-on experience with Point-of-Sale (POS) platforms, store technology, or retail systems
  • Familiarity with order management systems (OMS), payment processing, and in-store digital tools
  • Experience partnering with and managing third-party vendors and technology providers
  • General business and financial acumen, with an understanding of how store technology impacts sales and customer experience
  • Strong problem-solving, analytical thinking, and a high curiosity for learning and continuous improvement
  • Experience in a fast-paced retail, e-commerce, or omnichannel environment
  • Bachelor's degree in business, or related field
Core Competencies
  • Lead with Curiosity & Humility
  • Build High Performing Teams for Today & Tomorrow
  • Influence & Inspire with Vision & Purpose
  • Observe, Engage & Connect
  • Strive to Achieve Operational Excellence
  • Deliver Business Results
BenefitsBath & Body Works associates are the heart of our business. That’s why we're proud to offer benefits that empower you to Dream Bigger & Live Brighter. Benefits for eligible associates include:
  • Robust medical, pharmacy, dental and vision coverage. Plus, access to our onsite wellness center and pharmacy located at the Columbus, OH home office.
  • 401k with company match and Associate Stock Purchase with discount
  • No-cost mental health and wellbeing support through our Employee Assistance Program (EAP)
  • Opportunity for paid time off and paid parental leave. Plus, access to family and lifestyle programs including a family building benefit, childcare discounts, and home, auto and pet insurance.
  • Tuition reimbursement and scholarship opportunities for post-secondary education programs
  • 40% merchandise discount and gratis that encourages you to come back to your senses!
Visit bbwbenefits.com for more details.The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links: , , .We are an equal opportunity action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.Application window will close when all role(s) are filled.

Bath & Body Works