Surveillance Manager (Horseshoe Bossier) Full Time

• College degree preferred.
• Three to five years' experience in Gaming Surveillance required; two of which in a supervisory/management capacity.
• Knowledge of Louisiana Gaming regulations preferred.
• Broad knowledge of cheating methods and proficiency in detecting cheating.
• Experience in training others of cheating methods.
• Knowledge of current technology concerning casino surveillance required.
• Versed in the laws and regulations that influence the casino industry.
• Computer experience to include knowledge of Word and Excel preferred.
• Excellent interpersonal, customer service, communication, leadership, team building, and problem solving skills are required.
• Must be able to get along with co-workers and work as a team.
• Must be able to read, write, speak and understand English.

• Prepares and/or assists in the preparation of annual budget and operation forecast.
• Prepares regular and special reports.
• Maintains necessary records and files.
• Directs the overall management of the monitor room.
• Ensures clandestine surveillance of the operations and conduct of the table games, slot machines, casino cage, and audio/video taping of activities in the count rooms.
• Detects cheating, theft, embezzlement, and other illegal activities in the casino, count rooms, slot booths, and cashier's cage.
• Ensures accurate and verifiable information regarding surveillance is communicated in written form.
• Communicates with and notifies appropriate management and authority upon the detection and taping of cheating, theft, embezzlement, or other illegal activities.
• Prepares court testimony when necessary in written and verbal form.
• Works effectively with all departments assuring efficient surveillance support service is provided when needed.
• Implements recording, training, and development of surveillance officers.
• Encourages the coordination between shift supervisors and related report/record keeping functions between shifts.
• Schedules employee work hours.
• Researches and formulates policies.
• Establishes and maintains a progressive and empowered work force.
• Trains, counsels, and coaches assigned personnel in the performance of their duties.
• Prepares and presents Performance Appraisal Reviews.
• Recommends and/or approves changes in the department, including hiring, promotion, demotion, and termination of personnel.
• Recommends wage and salary adjustments within established guidelines.
• Maintains professional skills by staying abreast of current technical developments and participation in developmental programs available within and outside the company.
• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.
• Spends the majority of time interviewing, training, and selecting employees.
• Conducts Performance Reviews.
• Makes or recommends wage increases.
• Makes or recommends promotions.
• Provides for safety and security.
• Handles employees' complaints or grievances.
• Recommends disciplinary action or disciplines employees.
• Plans work.
• Supervises and monitors work.
• Monitors legal compliance with federal, state, and gaming laws.

• Must be able to sit or stand for long periods of time.
• Able to sit or stand for long hours observing several CCTV screens.
• Manual dexterity to operate VCRs, monitors, switches computers, controllers, and cameras.
• Able to bend, stoop, reach, kneel, twist, and grip items when necessary.
• Excellent vision, including peripheral vision.
• Must be able to give court testimony when necessary and write detailed reports.
• Must be able to work overtime and work different shifts on short notice.
• Must present a well-groomed appearance.

• Must be able to maneuver throughout all areas of the hotel/casino.
• Must be able to tolerate areas containing second hand smoke, high noise levels, bright lights and dust.

Caesars Entertainment