Requisition No: 860232Agency: Justice Administrative CommissionWorking Title: STATE ATTORNEY'S OFFICE, 10TH CIRCUIT- IT SPECIALIST I - 21016037Pay Plan: State Attorneys JACPosition Number: 21016037Salary: $40,000.00 *Commensurate w qualificationsPosting Closing Date: 02/05/2026Total Compensation EstimatorOFFICE OF THE STATE ATTORNEY10TH JUDICIAL CIRCUITSTATE ATTORNEY BRIAN HAASSERVING POLK, HIGHLANDS, AND HARDEE COUNTIESJOB ANNOUNCEMENTJOB TITLE: Customer Support SpecialistDEPARTMENT: ITCLASS CODE: 6441PAY GRADE: 46ANNUAL SALARY: $40,000.00+ Commensurate with qualifications*EEO CODE: 02POSTING DATE: 9/5/2025CLOSING DATE: UntilWORK SCHEDULE: M-F 8AM-5PMJOB LOCATION: BartowFLSA STATUS: IncludedRETIREMENT: RegularMAJOR FUNCTION:This is a full-time position performing job duties with the Office of the State Attorney, Tenth Judicial Circuit, serving Polk, Hardee, and Highlands counties. The selected applicant will work at the State Attorney's Office in Bartow, with travel to branch offices as deemed necessary.The essential function of this position is to analyze system database software and will work to support and improve the office business functions relating to database technologies. This position troubleshoots and diagnoses issues with PC's, databases and software applications. The selected candidate will be expected to perform work independently, reviewing, configuring, and making recommendations as to system database software changes.ILLUSTRATIVE DUTIES:NOTE: DUTIES ARE ILLUSTRATIVE AND NOT EXHAUSTIVE. THE OMISSION OF SPECIFIC STATEMENTS OF DUTIES DOES NOT EXCLUDE THEM FROM THE POSITION IF THE WORK IS SIMILAR, RELATED, OR A LOGICAL ASSIGNMENT TO THE POSITION.
Help desk support, including but not limited to monitoring and completing tasks assigned
Maintain inventory of laptops, desktops, MIFI's
Setup and configure desktops, laptops, printers, and scanners
Support users in case management system, to include training of scanning, email, MS Word, and other software
Position may require periodic after hours work in support
Make recommendations to the IT Director on quality improvements
Other duties as needed
KNOWLEDGE, ABILITIES, AND SKILLS
Ability to communicate effectively verbally and in writing
Ability to diagnose PC, printer, scanner and copier issues
Ability to establish and maintain effective working relationships with others
Ability to maintain accuracy, paying special attention to detail is of utmost importance
Ability to plan, organize and coordinate work assignments
Ability to think logically and to analyze and solve problems
Knowledge of Microsoft windows operating system
EDUCATION/MINIMUM QUALIFICATIONS:
A high school diploma or equivalency with one (1) year of experience in computer operations; vocational school training or experience in computer systems
A+ certification is a plus
Network+ certification is a plus
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands and fingers to maintain files, supplies, and documents. The employee is frequently required to stand and walk. The employee is occasionally required to stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 50 pounds;
Applicant must have and maintain a valid driver license and/or reliable transportation that would allow for travel between branch offices;
Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust to focus;
The noise level in the work environment is usually moderate;
Applicant must have the physical, developmental and mental ability to perform job tasks, work efforts, responsibilities and duties of the job illustrated above. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions;
*SALARY: The starting salary for this position is $40,000.00 per year. Salary will be commensurate with qualifications and work experience of candidate.BENEFITS:Benefits include, but are not limited to, health, dental, vision, life, paid annual and sick leave, paid state holidays, and a State retirement package. State employees are required to participate in the State of Florida Direct Deposit Program and contribute 3% of monthly gross (pre-tax) to the Florida Retirement System.POLICIES:The State Attorney's Office has a drug-free policy, harassment-free workplace policy and professional conduct is required. Employees must practice safe workplace procedures and follow policies and procedures regarding confidentiality and honesty. Employees must maintain satisfactory work attendance and job performance level.Applicants considered for employment will be required to pass a comprehensive background check including fingerprinting. We hire only U.S. Citizens and those lawfully authorized to work in the U.S. The State Attorney's Office, through the Justice Administrative Commission, participates in the U.S. Government's Employment Eligibility Verification Program (E-Verify). E-Verify is a program that electronically confirms an employee's eligibility to work in the United States after completion of the Employment Eligibility Verification Form (I-9).HOW TO APPLY:Interested applicants may complete and submit their through the Florida Department of Management Services, People First career service center. For more information about the position, please contact:Nicki OffermannPersonnel DirectorState Attorney's Office255 North BroadwayBartow, FL 33830Telephone: (863) 534-4898Fax: (863) 534-4820If you need an accommodation in order to participate in the application/selection process, please notify the hiring authority in advance.We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability.This position is open to internal and external applicants. We reserve the right to consider State Attorney's Office employees for promotion or transfer prior to contacting persons not employed by the State Attorney's Office.All offers of employment will be conditioned upon a satisfactory criminal history background check.If you are a retiree of the Florida Retirement System (FRS), please check with the FRS at 1-844-377-1888 on how your current benefits may be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended, or deemed ineligible depending upon the date of your retirement.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.Location:BARTOW, FL, US, 33830
