Clinic Operator

• High school graduate or equivalent

• Experience with billing and insurance preferred
• Ability to communicate effectively both verbally and in written reports

• CPR

• Clean, well-lit working environment

• Answers the telephone in a professional and courteous manner
• Takes messages and documents in EHR for appropriate staff/provide
• Directs calls to appropriate staff members
• Collects payments and routes paperwork to the Business Office
• Schedules new and return appointments per protocols of the providers
• Explains billing policies and refers patients without insurance to the SHIP coordinator
• Maintains a good working relationship with office/clinic staff members and providers
• Verifies insurance and demographics
• Participates in performance improvement activities
• Performs other duties as assigned

Sullivan County Community Hospital