Parts Manager - Hermiston, OR

Freightliner Northwest

  • Hermiston, OR
  • Permanent
  • Full-time
  • 19 days ago
Overview:Gordon Truck Centers, Inc. (GTC) is now accepting applications for Parts Manager in Hermiston, OR.The Parts Manager is responsible for the management, profitability and efficiency of the store Parts Department areas of responsibility including: proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising.We are the premier Dealership Family in the Pacific Northwest and we build our team with the best employees. The expertise and efficiency of our team delivers first class service to our customers, safely and reliably and we offer a variety of career opportunities across our dealership network. Helping customers satisfy their transportation needs since 1986, Gordon Truck Centers, Inc. (GTC) is an expanded network of 18 dealerships doing business as Freightliner Northwest, Western Star Northwest, TrailerCraft and Freightliner of Hawaii. As a full-service Freightliner, Western Star, Fuso, Wilson Trailer dealership family, GTC can sell, finance, insure and service commercial trucks for medium and heavy-duty applications.GTC offers a competitive salary and benefits including healthcare, 401k with company match, paid time off, and education assistance. Apply Today! We look forward to working with you!Responsibilities:Job Summary
  • Manage the department P&L, control costs and create/implement profitability growth opportunities.
  • Lead a staff of, parts counter and imbedded department parts support personnel include; hiring, training, scheduling, payroll, retaining, coaching, setting and monitoring goals and ensuring acceptable performance.
  • Implement systems and procedures to ensure the safety of all staff and company property.
  • Conduct meetings with parts department employees to discuss activities and problems of mutual interest and to develop strategies for a more efficient operation.
  • Design and maintain a staff cross-training program (tracking and documenting all tasks).
  • Ensure all staff have completed their required monthly trainings in Company Learning Management system.
  • Design and communicate career path growth for staff.
  • Manage, monitor and maintain inventory control in order to minimize obsolescence and maintain healthy stock to include; cycle counting, zero location (no bin), inventory turns, obsolescence, purchasing, lost sales tracking, loss control, cores and warranty cores.
  • Ensure vehicles and equipment are up to safe and working standards.
  • Champion Elite Support Continuous Improvement initiatives to ensure parts procedures are efficient.
  • Incorporate and maintain our Continuous Improvement policies to establish a clean and organized department; including the parts merchandising/lobby area.
  • Initiate ongoing and effective communication between departments to ensure timely turnaround of parts needed and efficient process flow (parts is the supplier for all other departments).
  • Build relationships with customers and handle customer complaints immediately and according to dealership guidelines.
  • Develop, enforce and monitor guidelines for working with customers to ensure maximum customer satisfaction.
  • Implement processes to continually promote sales specials to customers.
  • Build and maintain mutually beneficial relationships with all vendors.
  • Manage freight recovery for all freight carriers for inbound/outbound freight.
  • Work with sales and corporate staff to set a pricing policy that balances volume, customer loyalty, and the cost of doing business.
  • Collaborate with leadership to establish department goals and utilize project management tools to meet deadlines.
  • Communicate on a regular basis to upper management successes, failures and needs of the department.
  • Other duties as business needs require (i.e. assist counter team and phones at busy times).
Qualifications:Job RequirementsEducation: College degree or relevant on the job experience, preferred.Experience: Minimum of 4 years parts management or equivalent experience required.Skills: Solid working knowledge of dealership level parts department. Proven leadership skills. Must be professional and safety minded at all times. Excellent communication skills, including both verbal and written and well as listening skills. Excellent customer service skills. Ability to prioritize and multi-task. Able to work with minimal supervision and direction. Ability to work independently as well as part of a team. Proficiency in the following systems preferred: Procede, DTNAConnect, PartsPro, Paragon, Power BI Reporting, Cummins, CAT and Absorb.Job ConditionsPhysical Demands: Requires standing, bending, stretching, and manipulating a computer keyboard, use of a telephone. Some heavy lifting up to 50 pounds on occasion.Environmental Demands: Mostly indoor work. Some noise while working around operation departments.Hours: 8 hours per day, 5 days per week, must have shift flexibility.Additional Information: Off-hour shifts may be required occasionally or for special events.GTC General Benefits DescriptionGordon Truck Centers, Inc. (GTC) provides a healthcare plan that covers medical, dental, vision and prescription benefits for eligible employees as well as a basic group term life insurance policy and employee assistance program. Eligible employees can enroll in our company Health Savings Account (HSA). Employees can contribute up to 60% of their pre-tax earnings to 401k and the company will match dollar for dollar of your contributions up to 3% of your income for qualifying employees. Tuition reimbursement and profit sharing are available for hired applicants. Employees also receive paid vacation, personal time off (PTO) and six (6) paid holidays. More information can be found at .This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.All offers of employment are made contingent upon successfully passing a pre-employment drug screen and criminal background check. A motor vehicle records check is also required for positions with driving responsibilities.E-Verify ProgramGordon Truck Centers, Inc. uses the E-Verify program, which confirms employment authorization of all newly hired employees and most existing employees through an electronic database maintained by the Social Security Administration and Department of Homeland Security. For new hires, the E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification on or before the first day of work. E-Verify is not used as a tool to pre-screen candidates. For up-to-date information on E-Verify, go to and click on 'E-Verify' located near the bottom of the page.

Freightliner Northwest