Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.Organization: VICTRJob Summary: Associate Application Analyst – VICTRThis is a full-time/exempt term position lasting six months to one year.JOB SUMMARY In your pivotal role as Associate Application Analyst you will assist in supporting one or more cloud-based healthcare products or applications including day-to-day operational issues, break/fix, configuration, maintenance, upgrades, and on-call rotations with some guidance.About the Department: The Vanderbilt Institute for Clinical & Translational Research (VICTR) is Vanderbilt’s virtual home for clinical and translational research. Supported by Vanderbilt University Medical Center’s Office of Research and the NIH-sponsored Clinical and Translational Service Award (CTSA), the mission of the institute is to transform the way ideas and research discoveries make their way from origin to patient care. VICTR functions to help researchers and clinicians do their jobs better by providing tools and support to improve the quality of research, publications, grant writing, and training for future doctors and researchers. For more information, please visit https://victr.vumc.org/..KEY RESPONSIBILITIES
Demonstrates a high level of customer sensitivity. Demonstrates a work ethic where customers display confidence and trust in the service provided. Anticipates, plans for, and meets customer needs and service levels. Removes barriers and establishes procedures to improve organizational customer service activities.
Provides general, technical, and data-related support for cloud platforms via virtual a Help Desk and webinars using ticketing software and video conferencing.
Works with specialized teams to escalate and solve significant product issues.
AWorks with the team on an ongoing basis to analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operatethat promote optimal efficiency and scalability.
Presents information about healthcare research products and applications to different audiences. including virtual and in-person training demonstrations. Occasional (2-3 times per year) travel for on-site training demonstration at scientific conferences and academic research centers is expected for the role.
Supports operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
The responsibilities listed are a general overview of the position and additional duties may be assigned.
TECHNICAL CAPABILITIESPRODUCT KNOWLEDGE (FUNDAMENTAL AWARENESS):- Has a general working knowledge of cloud-based research platforms, R, and Python. Some training, direct exposure, light experience, or experience working with the product.BUSINESS KNOWLEDGE (FUNDAMENTAL AWARENESS):- Possesses a fundamental knowledge of the industry. Has experience in one or more of the lines of business. Is familiar with the competition.PROBLEM MANAGEMENT (FUNDAMENTAL AWARENESS):- Has light experience, training, direct exposure, or experience working with Incident Tracking and Problem Reporting. Is familiar with the Company's problem report format, as well as problem tracking procedures and tools. Has light experience in general project tracking, reporting, and coordination.TECHNICAL ANALYSIS - (FUNDAMENTAL AWARENESS):- New to most/all assigned products/ systems. Learns to analyze and develop solutions to minimally complex clinical, operational, and technical issues related to assigned product(s). Gains experience in design, build, configure, and install efforts to meet business needs. Successfully handles simple break/fix service and R and Python troubleshooting issues.CONFIGURATION MANAGEMENT AND PLANNING - (FUNDAMENTAL AWARENESS):- Possesses fundamental knowledge of configuration management. Learns to apply changes and develop new functions based on understanding of the design of the system. Follows prescribed processes and guidelines established by the department to implement changes and develop new functions. Learns to develop simple configuration management plans.TESTING - (FUNDAMENTAL AWARENESS):- Learns to execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Learns to use basic quality assurance processes, tools, and scripts for testing purposes.BASIC QUALIFICATIONSBachelor's Degree (or equivalent experience) (Required)1 year relevant experience (Required)Additional Information:This is a term position. A Term position is a staff position that exists for a period longer than six months but is not expected to last beyond one year. Although a position may exist for a specified or indefinite period, staff who accept term positions are not guaranteed employment for the entire period; they are employed for indefinite periods within the limit of the appointment. There are no guarantees of continued employment, either within the term or when the term ends. This position may also have the opportunity to work remotely.Vanderbilt University Medical Center TempForce (TempForce) was created to connect temporary talent to areas throughout the Medical Center. TempForce places diverse and skilled personnel to departments across the Medical Center. In any given year, TempForce fills a wide variety of temporary requests including pharmacists, administrative/clerical roles, medical assistants and more.We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose.Core Accountabilities:Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.Core Capabilities :Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.Position Qualifications:Responsibilities:Certifications:Work Experience:Experience Level:Education:Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled
