VP, Customer Success Operations

Qlik

  • USA
  • Permanent
  • Full-time
  • 9 days ago
What makes us Qlik?A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.VP, Customer Success OperationsWe are seeking a strategic and execution-focused VP of Customer Success Operations to lead our CS Ops function. This role is critical in enabling scalable growth, operational excellence, and world-class customer experiences. The ideal candidate will bring strong leadership, systems thinking, data fluency, and a customer-centric approach to elevate the performance of our Customer Success organization through strategic planning, analytics, tooling, and process optimization.Key Responsibilities
  • Strategic Leadership
  • Develop and own the vision, roadmap, and operating model for Customer Success Operations
  • Partner with Customer Success leadership to define KPIs, scorecards, and growth strategies
  • Align operational priorities with company-wide objectives and business outcomes
  • Team Management and Structure
  • Lead and scale a centralized CS Ops team with embedded business partners supporting CS functional areas
  • Hire, coach, and develop high-performing operations talent
  • Data, Reporting and Insights
  • Drive the development and maintenance of customer health metrics, NPS tracking, and success analytics
  • Enable predictive modeling and forecasting for churn, renewals, and expansion
  • Deliver actionable insights to CS leaders and cross-functional partners
  • Process Excellence
  • Standardize and continuously improve Customer Success workflows, lifecycle playbooks, and engagement models in line with industry best practices
  • Define and manage operational SLAs, handoffs, and cross-functional processes
  • Technology and Systems
  • Own the business requirements, prioritization, and roadmap for Salesforce and related systems in partnership with IT. You’ll partner with IT to translate the CSO’s needs into system enhancements and ensure our tools scale effectively as we grow.
  • Ensure data governance and system integrity across CS tech stack
  • Cross Functional Collaboration
  • Work closely with Sales Ops, RevOps, Product, and Finance to ensure end-to-end customer lifecycle alignment
  • Partner with Enablement to develop onboarding and ongoing training programs for CS teams
We’re looking for a teammate with:
  • 10+ years of experience in Customer Success, Sales/Revenue Operations, or related functions in a SaaS or tech environment
  • 5+ years of people leadership experience, with a proven ability to scale and lead high-performing teams
  • Deep understanding of Customer Success strategy, operations, and metrics
  • Hands-on experience with CS technologies (e.g., Gainsight, Totango, Salesforce, BI tools)
  • Strong analytical and problem-solving skills; ability to interpret data and provide insights
  • Excellent cross-functional communication and stakeholder management
  • Strategic thinker with a bias for action and execution
The location for this role is:USA - East Coast preferredApply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!More about Qlik and who we are:Find out more about life at Qlik on social: , , , and , and to see all other opportunities to join us and our values, check out our .What else do we offer?
  • Genuine career progression pathways and mentoring programs
  • Culture of innovation, technology, collaboration, and openness
  • Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in ourThe anticipated base salary range for this role is $USD 250,000 - 300,000 per year. This position is eligible for a bonus of 40% under the Company’s corporate bonus plan. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package.Qlik is an Equal Opportunity/Affirmative Action Employer. We are committed to fostering a workplace that is diverse, equitable and inclusive.Qualified applicants will receive consideration for employment without regard to actual or perceived: race, color, religion, sex, sexual orientation, gender identity, pregnancy and related medical conditions, genetic information, national origin, age, marital status, protected veteran status, disability status or any other characteristic protected by applicable law. For United States applicants and employees, go to the US Department of Labor’s website to review the Equal Employment Opportunity Posters, including the “Know Your Rights” and “Pay Transparency Nondiscrimination” posters.If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

Qlik