Service Coordinator

Imperial Dade

  • Waukesha, WI
  • Permanent
  • Full-time
  • 11 days ago
Overview:San-A-Care, a division of Imperial Dade, a leading national distributor, has a Service Coordinator role available in Waukasha, WI! The Service Coordinator provides customer support by answering their inquiries, scheduling technicians for service appointments, taking stock of parts inventory, and coordinating with purchasing to ensure parts are ordered promptly for the scheduled repair work.The hours for this position are 8:00 am to 4:30 pm, Monday - Friday.Imperial Dade is the leading independently owned and operated distributor of foodservice packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, Imperial Dade serves as a mission-critical partner to more than 120,000 customers through our footprint of 130+ branches.**All correspondence will come directly from Imperial Dade and not a personal email address.** Responsibilities:You will:
  • Process and manage billing for all service orders
  • Complete and submit warranty claims for parts and services
  • Follow-up on pending parts and service orders
  • Assist service technicians and customers with various service-related inquiries and tasks such as van re-stock and transfers.
  • Log new equipment and batteries upon arrival
  • Maintain records of service orders, parts, and warranty claims
  • Collaborate with internal teams to resolve any service-related issues or delays.
  • Ensure customer satisfaction
  • Assist Service Manager with scheduling road calls and covering shop responsibilities.
Qualifications:You have:
  • High school diploma, GED, or equivalent experience
  • 1+ years of experience in a service or parts coordination role preferred.
  • Strong organizational and time-management skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Excellent communication skills
We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, a shared ownership program, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Imperial Dade