Director, Scores Credit Bureau Alliances
- USA
- Permanent
- Full-time
- Lead and execute the strategic direction and partnerships with North American credit bureaus to achieve FICO’s strategic and revenue objectives.
- Meet regularly with partners to establish strategy, develop action plans to accomplish joint objectives, and resolve issues.
- Collaborate with internal and external Stakeholders.
- Identify potential issues and engage the wider business to take timely and effective action to resolve them.
- Identify, develop, and prioritize new product and growth opportunities by working collaboratively with bureau partners and FICO teammates.
- Oversee new product rollouts and redevelopment of existing products with our partners.
- Work with Scoring Operations to ensure processes are set up for program tracking.
- Manage the day-to-day activities with bureau partners to ensure a high level of satisfaction for our mutual clients.
- Manage special use and special pricing requests.
- Coordinate special projects and initiative with bureau partners (e.g., data requests, scoring software updates, risk-based pricing materials, etc.)
- Be the point person for working effectively with bureau partners – know who to call and how to navigate with bureau organization and personnel.
- Monitor Bureau Contracts (working with FICO legal) and track contract term dates, termination and/or renewal dates, and notification timeframes; provide coordination and management of contract renewals and amendment processes.
- Direct experience and achievements working in one or more of the following roles: partner relationship management, client relationship management, or external project management.
- Proven experience working with credit bureaus and credit scoring (Strongly Preferred).
- Proven experience managing relationships involving management of revenue streams, payments, or pricing.
- Ability to manage and navigate partner relationships through contract amendments, negotiation, and stakeholders supporting these initiatives
- Experience with commercial distribution relationships is strongly preferred.
- Demonstrated experience at executive level engagement and navigating partner organizations’ structure, influencers, and decision-making process.
- Excellent communication skills, capable of promoting collaboration across broad internal and external stakeholder universe across all levels of an organization.
- Creative thinker with the ability to troubleshoot effectively and quickly demonstrate forward-thinking, out of the box solutions and adapt based on highly dynamic environments.
- Ability to instill confidence and be seen as a trusted advisor.
- Comfort with moving between high-level strategy and in-the-weeds implementation.
- Highly detail oriented, and willing to do the work, not just manage the relationship.
- Motivated and energized by finding new opportunities, developing collaborative relationships, and winning new business.
- Experience working with credit bureaus and credit scoring preferred.
- FICO product knowledge is a plus.
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
- Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
- Lending — 3/4 of US mortgages are approved using the FICO Score.