Student Services Support Specialist

University of North Carolina

  • North Carolina
  • $20.00-22.00 per hour
  • Temporary
  • Full-time
  • 7 days ago
The Office of Scholarships and Student Aid is looking to hire temporary support in the Counseling, Processing & Outreach Unit. The position provides in-person support at both the front desk & back-office customer support in the Office of Scholarships and Student Aid. The position will assist students and families with the financial aid application process; Apply federal and state administrative rules and institutional guidelines to family/student financial circumstances; Communicate with other departments such as Student Accounts or the University Registrar concerning billing or student registration information. This position will offer suggestions for improvement of in-person services and will recommend when specific messaging is needed based on interactions with students and campus partners.
Minimum Education and Experience RequirementsBachelor's degree; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Required Qualifications, Competencies, and ExperienceCandidate must have excellent oral and written communication skills. Experience delivering high-quality service in a high volume, fast-paced office environment and interpreting and explaining program policy and procedures, preferably in the field of financial aid or student services at a college or university setting. Must be able to manage multiple, ongoing priorities; work independently as well as in a team environment and in a professional manner.The selected candidate must also have past professional experience demonstrating superior interpersonal skills, attention to detail, organizational skills, and experience preparing and delivering presentations before an audience. Must possess ability to research individual issues and adjust processes to address special individual concerns while maintaining a calm, pleasant, and helpful disposition in an intense public relations function.
Preferred Qualifications, Competencies, and ExperienceExperience working in a higher education setting.
Special Physical/Mental Requirements
Campus Security Authority ResponsibilitiesNot Applicable.
Special Instructions
Quick Link
Temporary Employment PoliciesPosting Contact InformationOffice of Human Resources Contact InformationIf you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.eduPlease note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.
Equal Opportunity Employer StatementThe University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

University of North Carolina