IntroductionMake a Difference with DHSSOur mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.For more information, please visit today!Summary StatementThis position reports to an administrative superior. Processing data includes entering, updating, modifying, deleting, retrieving and reporting on data in established electronic or manual systems. Provide administrative support functions including, but not limited to, filing, sorting mail, completing staff schedules for review by administrator, calling staff to fill coverage needs, data entry, covering 24-hour switchboard, pager and radio systems, monitoring of emergency oxygen, fire board, and point of contact for medical and fire codes, greet and direct all visitors, and frequent interactions with staff and public.Essential FunctionsEssential functions are fundamental, core functions common to all positions in the class series. These functions are not an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, employees can complete job duties of a similar kind not specifically listed here.
Delivers excellent customer service in-person, electronically, or by written communication.
Greets and directs visitors and answers calls, which may include serving as part of a call center team or on a front desk operation.
Processes data by using automated information systems and computer software to enter, update, modify, delete, retrieve, and report on data.
Sorts, codes, scans, uploads, logs, and indexes, data/information.
Files, tracks, and retrieves physical, electronic, and digital files, documents, data, or other information.
Creates and maintains new files and filing systems, ensures data integrity, and handles the purging and disposal of records as required.
Schedules or coordinates meetings, hearings, and appointments, and may assist with making travel arrangements.
Collects and compiles data to prepare reports and maintains accurate records such as call records, incident logs, and daily or weekly census sheets and rosters.
Performs other related duties as required.
Job RequirementsJOB REQUIREMENTS for Office AssociateApplicants must have education, training and/or experience demonstrating competence in each of the following areas:
Coursework, training, and/or work experience in performing office support work such as drafting routine correspondence, reports, or logs, operating office equipment, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages, or maintaining files and supplies.
Coursework, training, and/or work experience in data collection such as collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff, or others.
Coursework, training, and/or work experience in record keeping such as maintaining, filing, tracking, and retrieving physical, electronic, and digital documents, reports, or other information.
Conditions of HireApplicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our .DHSS does not provide employment-based sponsorship.Pre-employment Drug Testing: Upon a conditional offer, you must undergo pre-employment drug testing as part of the hiring process.Criminal background check: A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.Upon a conditional offer, the applicant must undergo a pre-employment base line two step tuberculin skin test (TST) as part of the hiring process.All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.BenefitsTo learn more about the comprehensive benefit package please visit our website atSelection ProcessThe application and supplemental questionnaire are evaluated based upon a rating of your education, training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment, job title and job duties. For education and training, list name of educational provider, training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment, education and training history as it relates to the job requirements.Once you have submitted your application on-line, all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the “My Applications” tab at .AccommodationsAccommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling (800) 232-5470 or by visiting . You may also call (302) 739-5458 or email for additional applicant services support.The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression.