Director of Client Services
Hueman
- Omaha, NE
- $125,000 per year
- Permanent
- Full-time
Reports to: VP of Client Services with a dotted line to the Point C CEO
FLSA Exemption: Exempt
Position Location: Hybrid – Omaha, NEPrimary Responsibilities:
- Responsible and accountable for the overall success of the TPA block of business.
- Responsible for day-to-day support including establishing and maintaining positive, professional relationships and interactions at multiple levels of the key partner organization and collaborating with designated Operations resources.
- Developing and maintaining deep proficiency and expertise of existing and new product/service offerings.
- Problem solving and timely issue resolution.
- Delivery of regularly scheduled (monthly/quarterly) results, initiative updates, and action plans.
- Serving as the primary liaison between customers, TPA and Point C.
- Providing leadership, support, and consultation in the development, implementation, and successful execution of Point C products and services, contract expectations, revenue growth, and project plans.
- Developing strategies that improve sales, retention, client satisfaction, expense management and profitable growth of the TPA book of business.
- Responsible for sales results in partnership with Point C sales employees. Participates in sales strategies, broker meetings, capabilities presentations and attends finalist presentations as needed.
- Responsible for all strategic initiatives associated with the TPA block of business. Often serves as the business cheerleader and is responsible for driving the desired outcomes of the initiatives.
- Works closely with Point C resources to ensure initiatives are delivered that align with customer and TPA objectives.
- Other duties as needed/assigned.
- 7-10 years of self-funded or insurance industry experience
- 5+ years Client Management or related experience
- Bachelor’s degree
- Project Management: prioritizes process, establishes and meet deadlines, leads diverse group of individuals to meet time critical deadlines and complete tasks
- Communication Skills: demonstrates effectiveness in both written and verbal communication skills, and effectively persuade, shares information in concise manner.
- Interpersonal Skills: relates well to all kinds of people, inside and outside of the organization; builds appropriate rapport; uses diplomacy and tact; can diffuse high tension situation comfortably
- High degree of accuracy, timeliness, and attention to detail
- Decisive, resourceful, reliable, and creative working style
- PC literacy/Microsoft office