Customer Service Representative

• Answer phones promptly and courteously utilizing company procedures.
• Receive and respond professionally and courteously to all customer inquiries.
• Inquiries may be received via telephone, email, social media, fax or personal contact regarding service level changes, customer inquiries, billing, payments, new customer sign-up, cancellations, etc.
• Identify customer’s reason for cancelling service and attempt to retain customers.
• Provide information regarding service options, charges, billing, and contract parameters and solutions for customer inquiries.
• Ensure customer concerns are understood and clearly explain resolution to the customer.
• Process customer payments and assists customers with RumpkePay.
• Work in conjunction with other departments to resolve customer issues.
• Log and record information on customer accounts.
• Create work orders/interactions, as required.
• Work special data entry projects with accuracy and complete in time to meet deadlines.
• Resolve customer account issues and adjust accounts accordingly with verification from management, when required.
• Process online data entry for accounts based on designated department.
• Other duties as assigned.

• Excellent verbal & written communication skills.
• Computer proficiency in Windows and Microsoft Office applications: Excel, Word, PowerPoint, Outlook, etc.
• Consistently presents and maintains a professional appearance and demeanor.
• Ability to handle a heavy call volume in a professional and efficient manner.
• Must be organized and detail oriented with the ability to multi-task.
• Proven analytical/problem solving skills for the customer and the company.
• Excellent customer service and data entry skills.
• Efficient and effective work habits to work both independently and as a team, meeting and exceeding call center standards.
• Ability to identify the root cause of issues, make decisions, and provide solutions .
• Ability to react well under pressure and treat others with respect.
• Performs tasks in a safe manner in compliance with all local, state, and federal regulations and company policies.

• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

Rumpke