IT Desktop Support Specialist
- Saint Louis Park, MN
- Permanent
- Full-time
- Provide timely and effective technical support to radiologists, technicians, and healthcare staff for all desktop, laptop, workstation and mobile device issues, including hardware and software troubleshooting
- Assist with the installation, configuration, and troubleshooting of radiology-specific software (e.g., PACS (Picture Archiving and Communication System), RIS (Radiology Information Systems)
- Ensure imaging devices are functioning correctly and accessible to end-users
- Support the installation, setup, and maintenance of desktop hardware (PCs, printers, scanners, etc.), operating systems (Windows, Apple/Android, etc.), and specialized radiology applications
- Respond to and resolve IT issues related to desktop systems, networking, and medical imaging technology. Provide remote and on-site support when necessary
- Monitor system performance and apply software patches, updates, and upgrades to ensure continued operation of both clinical and administrative systems
- Work closely with the infrastructure and network teams to resolve system outages and network issues
- Ensure optimal configuration of systems and workstations. Proper documentation of system access
- Assist with inventory of IT assets, including hardware, software licenses, and peripherals
- Maintain accurate records of support requests, solutions provided, and any issues that may require escalation to higher-tier support teams
- Utilize IT service management (ITSM) tools (e.g., ServiceNow, JIRA) to track and manage incidents, requests, and user complaints to ensure that all IT issues are resolved in a timely manner
- Ensure that all desktop systems and medical imaging devices meet HIPAA privacy and security requirements
- Maintain secure access to patient information, enforcing encryption standards, and ensuring proper documentation of system access
- Conduct training for staff on the use of hardware and software tools, ensuring that all users can operate systems efficiently and securely.
- Associate’s degree in information technology, computer science, or in a related and applicable field.
- Two (2) years’ experience in an IT desktop support role
- A+ Certification, Network+ Certification, or other relevant IT certifications (CompTIA, Microsoft, etc.).
- Proficiency in supporting Windows, Apple and Android operating systems.
- Familiarity with network configurations and troubleshooting (e.g., TCP/IP, DHCP, DNS).
- Experience in supporting medical imaging systems and understanding of image data formats (DICOM).
- Basic knowledge of server management, backup systems, and IT infrastructure
- Knowledge of data encryption, backup solutions, and IT security best practices
- Strong working knowledge of Microsoft Office Suite products; i.e., Outlook, Teams, Word, and Excel
- Occasional travel between departments may be necessary.
- Some travel is required between sites; a reliable means of transportation is required.
- Bachelor’s degree in information technology, computer science, or other related and applicable field.
- Two (2) years’ experience in an IT support role in a healthcare or radiology setting
- Experience with radiology-specific software such as PACS and RIS, or similar
- Additional certifications related to healthcare IT, such as Healthcare IT Technician (HIT) or PACS-related certifications
- Experience with Epic Systems or other Electronic Health Record (EHR) systems.
- Familiarity with VMware or other virtualized environments.
- Experience with cloud-based solutions or medical image cloud storage.
- Basic understanding of ITIL (ServiceNow) best practices for incident and change management.