IT Specialist

Veterans Inc.

  • Worcester, MA
  • $33.00-36.00 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
With the belief that they were there when we needed them, so we must be there now that they need us, Veterans Inc., the largest provider of supportive services to Veterans and their families in New England is seeking to fill the IT Specialist position and become a valued member of the Veterans Inc. team!Under the daily supervision of the IT Manager, this position will be responsible for providing technical assistance and support related to computer systems to Veterans Inc. staff across multiple sites. This role is also responsible for safeguarding sensitive information, assisting with infrastructure administration, supporting cybersecurity tools and compliance efforts, and contributing to digital transformation projects including cloud migration, dashboarding, and mobile device management.WHAT YOU'LL BE DOING DAY TO DAY:
  • Provide technical support and troubleshooting for desktops, laptops, landline phones, mobile devices, software, and peripheral hardware via phone, email, chat, and in person.
  • Support and assist with the administration of core IT systems including:
  • Checkpoint Harmony for email security
  • Endpoint protection and response tools
  • Clarity Human Services HMIS platform
  • SmartDeploy for OS imaging and deployment
  • Meraki MDM and UniFi wireless access points
  • Azure Active Directory and Office 365 administration
  • RMM and managed services oversight
  • CCTV platforms, including coordination with third-party vendors
  • T-Mobile cellular services, including phones, 5G modems/antennas and mobile hotspots
  • Assist the IT Manager in planning and implementing the migration of on-premises servers to cloud services (Azure or AWS).
  • Assist with the future transition from Active Directory and Group Policy to Microsoft Intune for Windows 11 device management.
  • Assist with endpoint deployment, OS upgrades (Windows 11), device imaging, and patch management.
  • Maintain accurate IT inventory and documentation, including software licenses, device assignments, configurations, and access logs.
  • Ensure timely application of system updates, antivirus definitions, and security patches
  • Uphold cybersecurity best practices, promote staff awareness through training, and report potential vulnerabilities or incidents.
  • Assist with Power BI or similar dashboard/reporting tools, including integration with Clarity Human Services for program analytics and insights.
  • Maintain compliance with Veterans Inc. confidentiality policies and data protection standards.
  • Deliver staff training and documentation on hardware, software, cybersecurity hygiene and IT tools.
  • Manage user accounts, including setups, changes, and password resets. This also includes administering permissions and access controls.
  • Attends and actively participates in all Veterans meetings and events as assigned.
  • Perform other duties and special projects as
WHAT YOU MUST HAVE:
  • Minimum of a two-year degree in Computer Science, Information Systems, or equivalent education.
  • Minimum of 2-5 years IT support experience in a Windows environment.
  • Hands-on experience in:
  • Workstation and mobile device setup, support, and troubleshooting
  • Windows 11, Microsoft 365, Active Directory user and group management
  • Remote access and VPN support
  • Wired and wireless network troubleshooting
  • Vulnerability remediation and patch management
  • Outstandingcustomersupport and problem-solving skills, including effective communication and strong interpersonal skills required.
  • Understanding of Microsoft Office 365, Windows 11, and Microsoft Active Directory.
  • The ability to successfully pass all Veterans Inc. pre-hire testing including, but not limited to CORI/Background and drug screening
  • Compliance with Veterans Inc. COVID-19 Vaccination Policy. Religious and Medical Exemptions are considered.
WHAT WE CAN OFFER YOU:Comprehensive Benefits Package for FT employees includes:
  • BCBS Medical, Dental, and Vision Insurance
  • Employer Paid Short and Long-Term Disability and Life Insurance.
  • $2500 Medical Opt-Out program if you have medical coverage through another source.
  • Retirement Plan (403B) with a $2000 Match
  • Flexible Spending Accounts
  • Tuition Reimbursement Program
  • Paid Parental Leave
For more information, or to apply now; visit our . Please do not mail, email, or fax your cover letter/resume as we are limited to only accepting completed applications through our . Mailed, emailed, or faxed cover letter, resume, and applications will not be reviewed.Veterans Inc. is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or protected Veteran status. If you need assistance completing an application please contact .We do not accept unsolicited resumes from agencies. Agencies are requested not to contact Veterans Inc. with recruiting inquiries.

Veterans Inc.