Desktop Support Technician Level 2

Computer Task Group

  • Nashville, TN
  • Permanent
  • Full-time
  • 15 days ago
Description:Job Title: Field Services Technician (Desktop Support) – Level 2Location: Onsite – Nashville, TNEmployment Type: Full-TimeExperience Level: Mid-Level (3–5 years of professional experience in desktop support or field services)Company: CTG (Computer Task Group) – Supporting a client in the Mid-South regionPosition Summary:CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment.Key Responsibilities:Client Build Support
- Lead troubleshooting efforts for complex technical issues and escalations.
- Mentor and support junior technicians in daily operations.
- Coordinate with cross-functional teams for system upgrades and deployments.
- Ensure compliance with IT policies and procedures.
- Provide advanced support for specialized devices and software used in medical and lab environments.- Image desktops and laptops with Office 365 and other required software.- Troubleshoot and resolve imaging issues.- Install and configure end-user software and tools.- Validate system builds to ensure readiness for deployment.End User Support- Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices.- Map and troubleshoot printers, network drives, and connectivity issues.- Confirm resolution with end users and escalate unresolved issues per client procedures.Actions and Results- Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support.- Maintain clear and professional communication with customers.- Perform basic hardware maintenance and component replacement.- Track and manage inventory of IT equipment.Required Skills and Qualifications:- Basic knowledge of desktop/laptop hardware, software, and operating systems.
- Proven experience in managing and resolving complex desktop support issues.
- Ability to lead small technical projects and deployments.
- Experience with enterprise-level ticketing systems and documentation.
- Advanced troubleshooting skills for hardware, software, and network-related issues.
- Strong analytical and problem-solving abilities.- Familiarity with PC imaging and operational programs.- Experience working within SLA frameworks and escalation protocols.- Strong interpersonal and organizational skills.- Basic understanding of workstation backups and restores.- Solid communication skills across all organizational levels.- Familiarity with Microsoft 365 troubleshooting.- Preferred: A+ Certification or equivalent technical certification.Ideal Candidate Profile:- 3-5 years of experience in desktop support or equivalent technical training.- Eager to learn and grow in a fast-paced IT support environment.- Comfortable working independently and collaboratively.- Reliable, detail-oriented, and customer-service focused.

Computer Task Group