Cloud Network Engineer
- Miami, FL
- $83,500-113,500 per year
- Permanent
- Full-time
- Foster technical and procedural excellence within the IT department for all applicable production systems and processes
- Foster technical knowledge, design, and engineering excellence within the IT department
- Ensure systemic problems, sensitive customer situations, or unresolved customer Requests are escalated and distributed to IT management in a timely manner
- Recommend implementation standards
- Keep IT management apprised of critical issues
- Identify, correlate, escalate, and manage Problems
- Ensure local Service Delivery approach, processes, and procedures are aligned with organizational standards
- Collaborate with End User Services to ensure requests, incidents, and problems are handled in a timely manner and customer service expectations are met
- Facilitate the acquisition and integration of new technology into the environment
- Identify and recommend new technology value to the organization
- Research technical concepts and educate other team members as needed
- Present research / proposed projects to IT management
- Participate in technology evaluations
- Provide expertise on application integration, design, security, reliability
- Collaboration with other design teams within IT
- Recommend improvements to systems and IT support process
- Recommend implementation standards
- Define implementation standards
- Develop quality documentation of technical processes and procedures
- Document all ticket and project work
- Ensure documentation is sufficient to yield reproducible results
- Identify and recommend changes with existing documentation that impacts customer support
- Identify, track, any resolve gaps in existing documentation
- Assist in policy, security, and compliance documentation efforts when agreed upon
- Champion quality documentation of technical processes and procedures
- Lead knowledge transfer activities between teams
- Track and complete assigned IT projects
- Complete tasks in a timely and quality fashion
- Adhere to implementation, quality control, and change control standards
- Keep IT management apprised of risks to project success
- Ensure that projects are delivered on-time, within scope and within budget
- Coordinate internal resources and 3rd party/vendors for efficient execution
- 3+ years of hands-on experience in network engineering or network administration, with a strong foundation in operating systems, networking protocols, and storage systems.
- Proven expertise in AWS networking services, including the design and implementation of highly available, secure, and scalable cloud network architectures.
- Strong understanding of core networking concepts, including WAN, BGP, routing, VPNs, and hybrid cloud connectivity.
- Demonstrated ability to work effectively in a collaborative, team-oriented environment, with a proactive and solutions-focused mindset.
- Excellent communication skills, including written, verbal, and presentation abilities, with the capacity to convey complex technical concepts to diverse audiences.
- Detail-oriented and customer-focused, with a strong sense of ownership, initiative, and a track record of delivering results in dynamic environments.
- In-depth experience with AWS services, including IAM, EC2, RDS, S3, Lambda, VPC, ECS/EKS, Elastic Beanstalk, and Migration Services, with a focus on building secure, resilient, and scalable cloud solutions.
- Strong presentation skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.
- Proven experience leading and managing engineering teams, including full-time employees, in fast-paced environments.
- Hands-on experience with modern DevOps practices and scripting/programming languages, such as Ruby, Python, Perl, and PowerShell.
- AWS Certified Solutions Architect – Associate or Professional, or equivalent cloud certification.