A hotel Guest Service Representative (GSR), also known as a front desk agent or receptionist, is responsible for providing exceptional customer service to hotel guests. This includes tasks like checking guests in and out, managing reservations, handling guest inquiries, and resolving issues to ensure a positive and comfortable stay. They act as the primary point of contact for guests, coordinating with other hotel departments to fulfill guest needs. Responsibilities: Guest Interaction: • Greeting guests, providing information about the hotel and local area, and addressing guest inquiries and concerns. Check-in/Check-out: • Managing the process of guest arrivals and departures, including assigning rooms, issuing keys, and processing payments. Reservations: • Handling reservation requests, changes, and cancellations, both in person and over the phone. Problem Solving: • Identifying and resolving guest issues, complaints, and requests in a timely and professional manner. Communication: • Effectively communicating with guests and other hotel staff, including housekeeping, maintenance, and food and beverage services. Administrative Tasks: • Maintaining records, processing payments, and managing other front desk duties as required. Qualifications: A Hotel Guest Service Representative typically needs strong customer service and communication skills, as well as basic computer proficiency and organizational skills. A high school diploma is usually required, with further education in hospitality or a related field often being preferred. Previous experience in customer service, particularly in the hospitality industry, is frequently a requirement or a strong advantage. About Company: Open spaces, open thinking, and open expression abound at Aloft Alpharetta, where everything you know about hotels is turned on its head, in favor of a more savvy experience for the modern traveler. Surrounded by many of the city's most prominent attractions, we offer convenient access to the North Point Mall, Avalon, and the Ameris Bank Amphitheatre. Meet and mingle with friends at our W XYZ bar, grab a sweet, savory, or healthy snack from Re:fuel by Aloft, our 24-hour pantry, or play in our Re:mix Lounge. Breeze into one of our spacious rooms, featuring contemporary décor, complimentary WiFi, and pillowtop mattresses. Whether traveling for business or pleasure, Aloft Alpharetta offers a refined experience you won't soon forget.