Part-Time Customer Service Representative

Midstates Bank

  • Council Bluffs, IA
  • Permanent
  • Part-time
  • 1 month ago
  • Apply easily
Job Purpose:Under general supervision, and in compliance with established policies and procedures, this position performs a broad variety of customer services and cross-selling of bank products and services. The CSR will perform assigned duties in accordance to Midstates Bank's Core Values and will adhere to the Quality Service Standards.Essential Functions:
  • Provides account services to customers by receiving deposits; cashing checks, issuing savings withdrawals; processing night and mail deposits; selling cashier's checks, and money orders; redeeming US savings bonds. Includes handling inquiries and problem solving for customers.
  • Records transactions by logging cashier's checks, and other special services; obtains the necessary information to complete currency transaction reports.
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative.
  • Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, faxes, and referrals; completing safe-deposit box procedures.
  • Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in excess cash and mutilated currency to teller manager; maintaining supply of cash and currency.
  • Complies with bank operations and security procedures by participating in all dual-control functions; assisting in certification of proof.
  • Maintains customer confidence and protects bank operations by keeping information confidential.
  • Contributes to team effort by accomplishing related results as needed.
  • Participate in civic activities to promote growth and development of the community and a positive image for the bank.
  • Other duties as assigned.
Skills/Qualifications: Customer Service, Attention to Detail, General Math Skills, Positive Communication, Integrity, Selling to Customer Needs, People Skills, Microsoft Windows and Office, Jack Henry SilverLake software.Education: HS Diploma or equivalentExperience: Cash handling experience; customer facing experience

Midstates Bank