IT Analyst II - Miamisburg - IS Ancillary Experience - FT/Days
Kettering Health
- Miamisburg, OH
- Permanent
- Full-time
- Provide prompt support of customer issues, identifying the root cause and developing creative solutions to correct application problems. Consistently utilizes critical thinking and analytic abilities in seeking and resolving issues.
- Provide support for assigned applications by maintaining vendor recommended application version. Show ability to collaborate with vendor on escalated issues with complex applications
- Maintain server health through patching, reboots, and supported software versions
- Participate in on-call rotations to provide off-hours application support
- Collaborate with stakeholders to understand operational needs, risks and requirements of projects and enhancements. Gather, document, and analyze requirements (business, data, and integration) and workflow processes.
- Participate or Lead in the design process and complete the assigned tasks for more complex development and unit/integration testing
- Develop and maintain application support documentation. Educate end-users and team members as needed.
- Participate in mentoring/training through the following methods:
- Conduct pair programming events to train others
- Facilitate knowledge sharing sessions
- Identify self-training opportunities and/or conferences that align with yearly goals
- Associate degree or equivalent combination of education, certification, and experience
- 3 or more years of relevant experience
- ITIL Certified (Information Technology Infrastructure Library)
- Epic Certification
- CompTIA A+ Certification (Computer Technology Industry Association)
- SQL Certification
- CSD Certification (Certified Scrum Developer)
- OnBase Certification
- RHIT (Registered Health Information Technologist)
- RHIA (Registered Health Information Administrator)
- 3M 360 Systems Administrator
- CAHIMS (Certified Associate in Healthcare Information and Management Systems)