Regional Referral Specialist - Part Time, Nights

Central Maine Medical Center

  • Lewiston, ME
  • Permanent
  • Part-time
  • 16 days ago
OverviewCentral Maine Healthcare is an integrated healthcare delivery system serving 400,000 people living in central, western and Midcoast Maine. CMH's hospital facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMH also supports Central Maine Medical Group, a primary and specialty care practice organization. Other system services include the Central Maine Heart and Vascular Institute, a regional trauma program, LifeFlight of Maine's southern Maine base, the Central Maine Comprehensive Cancer Center and other high-quality clinical services.If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application!ResponsibilitiesPosition Summary:Primary liaison between physicians, hospitals and other care providers who seek to refer, schedule or transfer patients within CMHC affiliate and non-affiliate hospitals and providers. Assures referrals are handled efficiently based on patient needs and severity. Work will involve clinical information intake and processing, facilitation of direct communication between providers, and arrangement of transfer modality and intensity. Provides switchboard support. Works collaboratively with providers and patients to ensure seamless regional shuttle services.Essential Duties:
  • Collect complete and accurate patient referral data.
  • Collects data as requested by Receiving Physician, Specialist or House Supervisor.
  • Updates missing data elements as the information becomes available.
  • Reviews patient medical records on a need-to-know basis only and maintains patient confidentiality
at all times.
  • Schedules riders on the Shuttle
  • Communicates effectively with shuttle patients, drivers and providers.
  • Verifies all data requests are appropriate with the Connect manager.
  • Participates in research activities as requested by the Chief Medical Officer, and the Connect Program
Manager.
  • Participates in professional development to assure competency in skills and knowledge necessary for
job requirements.
  • Works collaboratively with the Medical Records Department and Central Registration in obtaining
data, insuring coding accuracy, and maintaining confidentiality of patient records.
  • Identifies quality management issues and refers them to the Connect Program Manager.
  • Provides accurate and timely communication, both written and verbal regarding projects, data, patient
information, and in response to internal and external customers.
  • Identifies when assistance is needed and demonstrates the self-confidence to request as needed.
  • Demonstrates being self-directed. Identifies program needs and searches out solutions to discuss with
Connect Program Manager.
  • Demonstrates ability to work effectively as a multidisciplinary team member. Supports and assists
team members in all activities.
  • Communicates in an effective and efficient manner with all coworkers, patients, and physicians;
maintains proper civility and respectfulness in all spoken and written communications.
  • Maintains patient privacy.
  • Maintains policies and procedures established by the department.
  • Enhances professional growth and development through participation in educational programs, current
literature, in-service meetings, and workshops; shows responsibility for ongoing education.
  • Performs other related duties as assigned or requested.
  • Demonstrates ability to work with key constituents in acute care hospitals and the EMS network.
  • Acts as a consultative resource for regional referral requests.
  • Participates in region-wide collaborative quality improvement of the entire scope of CMMC Connect.
  • Facilitates cooperation between provider, clerical and clinical functions of the referral process.
  • Ensures the appropriate transfer of medical records and data necessary for facilitation of regional
referrals to CMMC.QualificationsEducation and Experience:
  • High School Diploma or Equivalent Required
  • EMS License Preferred
  • Healthcare Experience Preferred
Knowledge, Skills and Abilities:
  • Able to effectively communicate in English, both verbally and in writing.
  • Strong written and verbal skills.
  • Strong customer service/phone-based skills
  • Additional languages preferred.
  • Moderate computer skills.
  • Knowledge of EMS systems and or critical care experience
  • Ability to engage patients and team members utilizing the CMH Experience Standards
i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.Employment StatusPart Time > 59ShiftNightsEqual Employment OpportunityCMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

Central Maine Medical Center