Merchandising Service Associate - Plant Service Lead
Lowe's
- Kalispell, MT
- Permanent
- Full-time
- Always provide SMART customer service through the daily execution of Lowe's customer
- Build relationships with vendors by providing direction and checking to ensure merchandise
- Collaborate with the Merchandising Service team and Manager by communicating project
- Although most of the time will be spent in activities that do not involve the direct interaction
opportunity arises. This includes:
- Understand customers’ needs and assists in locating, demonstrating, selecting, carrying,
- Engage with customers to understand his/her needs and assists in locating, demonstrating,
- Listen to and responds knowledgeably and promptly to customer questions, taking them to
- Demonstrate sincere appreciation to customers.
- Communicate information to customers regarding all stock, special order merchandise,
- Empty plant racks onto plant tables merchandising by planogram, price, and color block as
- Identify damaged or missing signage, displays, collateral and orders replacements in
- Update/validate wayfinding and product location signage as well as digital maintenance of this
- Ensure cross merchandise, side stack products, j-hooks and gravity feed bins are placed
- Assist with culling and pricing dead and distressed plants.
- Maintain a high level of communication and partnership with MSM and red vest associates.
- Identify and communicate issues with quality, quantity, and additional needs to Outside
- Adjust fixtures, rotates stock, displays products and support materials using power equipment
- Review, complete, and enter completion details (when, what, amount of time spent, taking
maintenance tasks.
- Ensure all displays are safe and in working order and repaired/replaced as needed.
- Repair/seal damaged packaging and boxes including peg-hook items.
- Remove all trash, moves cardboard boxes to the bailer and moves plastic wrap and other
- Replace light bulbs and alerts the appropriate contact when additional maintenance issues
- Detect common signs of shoplifting, theft, and other security risks, and promptly
- Ensure compliance with housekeeping standards and programs (e.g., Zone Recovery) to
- Maintain a safe and secure work environment, which may include conducting daily safety
- Adhere to all safety requirements relevant to one’s regular job duties: top stock safety,
- Operate store equipment as needed depending on one specific role and department (e.g.,
surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler).
- In addition to the above responsibilities, this individual is held accountable for other duties as
- Ability to read, write, and perform basic arithmetic (addition, subtraction)
- Ability to work overnight and weekends
- Ability to utilize web-based computer programs to accomplish assigned tasks
- 6 Months Live nursery experience or General Merchandising experience
- 6 Months Lowe’s sales floor experience
- 6 Months Experience performing product merchandising tasks including reading planograms, setting up and tearing down displays
- 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment
- Working knowledge of basic tools needed for the job (e.g., hand tools, drills, saws)