Principal Product Manager

National Instruments

  • Austin, TX
  • Permanent
  • Full-time
  • 1 month ago
Job Category: Product ManagementJob Description:The Global Services Portfolio team is an essential enabler for Global Services and strategies to simplify and converge services offerings to help customer achieve their outcome. The team focuses on customer outcome-based services, defining comprehensive plans to support the technology along lifecycle and along the customer journey!The Services Product Manager, reporting to the Director of Global Services Portfolio, has ownership and accountability for the specification, design, engineering, and overseeing the effective deployment of post-sales service offerings capabilities to support our business. they will be responsible for the services business including ensuring customer satisfaction, financial success and competitiveness. This role will partner with Business Unit (BU) leadership, Product R&D and Services to deploy services complementary of BUs technologies to enable customers achieving the desired outcome successfully and optimizing business profitability for BUs and the company!In this Role, Your Responsibilities Will Be:
  • Conducts regular services business updates for essential team members including BU's leadership, Services leadership, Sales Leadership, and quarterly ELT updates.
  • Conducts research on user experience and needs, current market trends and general functionality to better understand the specifications of applicable services.
  • Brings together & filters market's unmet and/or under-served services capabilities needs based on business feasibility, scale, and return on investment.
  • Create marketable and competitive service features and deliver design-ready specifications focused on desired customer outcomes, that minimize delivery costs and improve profitability.
  • Design services capabilities in collaboration with Services Design Engineers to ensure alignment to desired specifications.
  • Incubate and validate services designs in collaboration with Services Validation Engineers. This includes delivering the service to a limited set of customers.
  • Maintain post-sales services roadmap ensuring coverage across the BU and across all phases of services lifecycle.
  • Supports services BU Offering Management in marketing and sales strategies including pricing, sales enablement, and customer training.
  • Accountable for service readiness and engineering support of the implementation of new services for delivery functions.
  • Responsible for continuous improvement of released services including performance monitoring and improvement change orders.
  • Responsible for sunsetting services by supporting such decision and implementing the retirement of applicable services.
  • Create and manage financial forecasts for the portfolio of services including bookings, billings, revenue and profitability.
For This Role, You Will Need:
  • 5+ years of services delivery, services product management or equivalent
  • 3+ years in the T&M or Control and Automation or relevant high-tech industry.
  • Demonstrated success in driving cross-functional alignment and execution.
  • Strong executive-level communication and presentation abilities.
  • Ability to navigate ambiguity and drive for results
  • English Language Proficiency with effective oral and written communication skills.
  • Travel: 20% to global Services sites and customer locations as needed
Our Culture & Commitment to YouAt Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives-because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.About Us:Our Commitment to Our PeopleAt Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. You'll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.At Emerson, you'll see firsthand that our people are at the center of everything we do. So, let's go. Let's think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let's go, together.Work AuthorizationEmerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerEmerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.Accessibility Assistance or AccommodationIf you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: .Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson. Join our team - let's go!No calls or agencies please.

National Instruments